Dragon Age:Inquisition blacklisted on EGS (available on other platforms)

@HealmeRZfor all of you just joining us here is a small recap:
for some reason in Israel Turkey and Cyprus ( maybe other countries as well ) dragon age Inquisition seems to be blocked in the epic game store
when we raised the issue here in this forum after a very long time we got a response from a community manager saying that it is because some countries are banned and he referenced an article explaining which countries are banned. obviously neither of these 3 countries are banned ( the ones who are banned are Russia, Iran, north Korea, Cuba, some regions of Ukraine, Belarus and that's it I think )
since we raised the fact that we are not banned and we know for sure ( that we are not banned by EA or that our countries banned the game ) because of the fact we can buy the game on different platforms EA have ignored us and yet to give an answer.
it is obviously a mistake a community manger can't solve which is why I asked for him to ask some higherups for help a few hours ago but this forum is still ignored since then.
hopefully they will chose to help us in the near future so we can all claim this game and stop this from happening again.

edit: you can try to open a ticket with them so the problem will get more exposure but I have opened one hours ago and still no reply..