Cannot Refund Newly Purchased Dragon Age II and No Support Available

I changed the issue category to “Purchase Problem” and submitted another case. The system showed me a page with a new case number and said that an advisor would contact me.
However, when I check the “My Cases” section in my EA account, there is no new case at all — only my older, already-closed cases appear.
So I’m not sure whether my new case was actually submitted.

I’ve already tried several different VPNs, and it still gets stuck on the submission step. Every other website and service works perfectly fine for me — it’s only your refund tool that doesn’t work.

The program won’t allow a refund, customer support is unreachable, the forums have no moderators responding, and the ticket I submitted doesn’t even appear in my case history, which means no one has contacted me to this day.

I honestly have to ask: Are you really a legitimate company?
This feels like a system designed only to sell games but not provide any after-sales support at all.

Buying games on the EA platform clearly comes with serious risk. I hope everyone thinks twice before purchasing here.