[EA app] Dragon Age Inquisition wont launch

@c496385ed2a57329 

1. Hit Windows key and X.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
3. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
4. If errors are found, notify us. If no errors were found reaped steps 1 & 2.
5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
6. The system will start validating soon. If it throws an error, please list it here.
7. After it reaches 100% reaped steps 1 & 2
8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
10. Post the message you receive at the end of the processes here.

If there are no errors found please clear your temp files: (If there are errors found stopp her and wait for my replay.)

• Press the Windows key and "R" at the same time
• Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
• Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
  (If some files or folders can't be deleted, reboot and try again.)
  
  
  (If the game is still installed inside the EA app folder, use Revo to clean uninstall the game in the same manner as described below)
• Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
• Run "Revo Uninstaller" > Uninstall EA app.
• At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "intensive" > Browse.
• If "Remaining registration content found" is displayed > Select All > Delete > Next
• When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
• Restart the PC.
• Download a new EA app setup exe from here.
• Install EA app.
• If you uninstalled DAi as well install it but not inside the EA app folder.
• Restart the PC > Test.
  
  

Thank you for your response and taking out time to help me here.

The results of past part given below. As per instructions waiting for your reply on below result. 

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell https://aka.ms/pscore6

PS C:\Windows\system32> DISM.exe /Online /Cleanup-image /Checkhealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.4291

No component store corruption detected.
The operation completed successfully.
PS C:\Windows\system32> DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.4291

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\Windows\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\Windows\system32>

Waiting for reply

@c496385ed2a57329 

Press the Windows key > Write "CMD" (Without the quotation marks) > Right click on "Command prompt" in the search results. > Run as administrator.

• Copy "findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" (Without the quotation marks) into the prompt of the command prompt. > ENTER.

• Upload the "sfcdetails.txt" that is now on your desktop. 

Attached

@c496385ed2a57329 

Ok, that was just a minor repair.

Continue with the second set of instructions in my post.

Carried out rest of the steps till end. Still didnt launch.

Is there some game log or EA app log being generated which we can go through to see what actually happens behind the scene to prevent game being launched properly. Some file I can share ?

Also mentioning the EA app help center report I made EA app Dragon age not launching report id d366010d-e628-41c9-8510-4508f07dc9d5 several days back. 

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@c496385ed2a57329 wrote:

Is there some game log or EA app log being generated which we can go through to see what actually happens behind the scene to prevent game being launched properly. Some file I can share ?

---

We would turn to Windows diagnostics. Unfortunately, for privacy reasons, I can't ask for some files here.
But for now, let's do some standard troubleshooting:

• Make surre Steam and EA app are closed.
• Disable the internet connection of your PC.
• Go to your "C:\Users\<Your User Name>\Documents\Bioware\Dragon Age Inquisition" folder.
• Move the "Save" folder and move the "Save" and the "BIOGame" folders to your desktop. (The folder must be gone from the original path!)
• Test the game.

If that don't works:

Please preform a clean boot and test the Game in clean boot mode.

In clean boot:
- Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
- Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
- Make sure any CORSAIR/Asus/Razor software is disable or deinstalled and that your GPU & CPU are not overclocked.
- Make sure only your Mouse and keyboard are connected to the PC

Removed Bioware folder from documents.

Disabled internet connection and closed all EA/Steam related stuff in Taskmanager.

Started game using DAI desktop shortcut.

It automatically started EA app and went to preparing game then got attached message

In offline mode EA app shows me nothing other then you are offline. I cant do anything in the app during offline mode.\

@c496385ed2a57329 

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c496385ed2a57329 wrote:

Removed Bioware folder from documents.

Disabled internet connection and closed all EA/Steam related stuff in Taskmanager.

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You should not have removed the whole "Bioware" folder, just the "Save" folder inside the "Dragon Age Inquisition" folder.

Have you followed all the steps in the guide to cleanly uninstall EA app using Revo?

Including deleting the Temp folder and downloading a new installer from the link I provided? 

Have you followed all the steps in the clean boot guide?

• Make sure EA app and Steam are closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Delete the "License" folder.
• Restart the PC > Test

the app won't launch my game either. I have done the clean reboot, cleaned the cache, uninstalled, reinstalled, repaired, open different user accounts since that worked in the past, but it still just crashes back to the app, other games will play, but DAI will not.  I have followed every step in multiple bug reporting threads and no resolution

my error id

f90cbd37-31e6-433d-84a0-4d25c99cb559