Solved
[EA app] Error Code: 10604 Launching Game
I've been replaying the Dragon Age series and I've been getting the 10604 "your Cloud storage is full" error message but I have no idea where to find the storage location to clear up saves. I've pulled this info format from another post so hopefully it helps whoever has an answer:
- EA App/Steam/Epic: EA App
- EA ID/Steam user ID: ihavearandom
- EA App Error Report ID: f929bbbe-d82a-4564-a7d6-7db9aa3fd2b9
- The EA app logs have been attached
- Windows OS: Windows 11 Home
- Windows OS version: 23H2
- GPU model and driver: NVIDIA GeForce RTX 2060, Device ID: 10DE 1F15 1C5F1043, Part Number: 4914 0031
- Region: United States
- Internal Drive
- Are you using an HDD or SSD?
- Noticed the issue 8/28/24 and it's still ongoing (9/4/24)
- No other errors
- Screenshot of error code attached
- DxDiag attached
The only way to change cloud storage space on the user end is to delete or move saves out of the local folders.
- Make sure EA app is closed:
- Go to your "C:\Users\<Your User Name>\Documents\BioWare\Dragon Age 2\Characters\" folder and move old character folders or older save files of a character to a different place on your hard drive.
- Start EA app.
