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Anonymous's avatar
Anonymous
12 years ago

Error when buying. Withdrew the money, but the status of an order error.

Sorry for google.translate

I have to say, I'm Russian. On this issue made telephone calls that gave your "BETA FEEDBACK" (+7 495 660 53 17), but I heard a foreign language is not English. 

When I purchased Dragon Age 2 filled out the form for purchase and confirmed the order. I used to pay credit card visa. On my phone it's SMS withdrawing 60 rubles in favor of EA. In order status is listed error. For what withdrew the money? How to get them back?

The cost of the game in Russia 299 rubles.

On Russian forums write about this issue. Also write that when re-ordering, shoot another 60 rubles, and again did not get the game.

1 Reply

  • Sorry to hear about your problem.  Unfortunately there's nothing anyone here can do for you.
    The AHQ is for "player-to-player" technical self-help and game-play discussions.
    We're all just fellow gamers, doin' the best we can...

    You need "official" support from the EA Game Advisors, using the Help Center.

    They are the only people who can do anything about purchases, product codes, or account issues.

    After getting to the Help Center and filling out the required information, (Product/Problem/Platform)
    look for the "Contact Us" button, then the "Live Chat", "Call Me", or "Email" buttons.  Not the AHQ "Ask Now" one.  (You've already done that.)
    The options you see may vary depending on your region and the time-of-day.

    If you select "Live Chat" be sure you have enough time (at least one hour, in my experience) to wait before being connected to someone.  😕mileyfrustrated:
     
    Good Luck!

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