Inquisition world state import not working (PS4)

I have a similar problem. I originally played on PS4 some years ago. I wanted to start a new game on pS5 (same account, linked to my EA account), but I lost my disc so I downloaded Inquisition again yesterday, on the Playstore. Every account is correctly connected, all my saves are here, I have done the import on the Keep, but when I start a new game, the only world state available is the default one. 
If anyone has news about what's happening, I would be grateful !