I decided a few weeks ago that I would replay the dragon age trilogy. I've finished origins and I'm really close to finishing 2. Within that time, I've tried multiple times to get onto the keep. And it seems to just not work. I have: Tried on different browsers Tried incognito mode Tried incognito mode on different browsers as well (edge, opera, Firefox) Reset browser cache I have also waited for about 3 weeks, maybe more to see if the error would fix itself I am personally at a loss for things to do, any help would be appreciated!

I'm also having this issue, which is double fun considering that I was perfectly able to log in to the site several days previous and currently my daughter can access her account via her laptop (on the same internet connection) just fine. It's been a little under a week since I've been able to access the keep at all.I have reset our internet connection, tried different browsers (both Firefox and chrome), attempted to log in via my cellular data on my phone, attempted again on my workplace wifi on same phone, and even had my daughter attempt to access the keep via my account on a separate browser on her laptop ( as to not lose her own current connection in case it -is- ip related). None of these attempts produced anything other then the connectivity error posted above.

I'm having the same issue, if anyone has a solution, please let us know! It was working fine a couple weeks ago.

Hi @Dodgymcdermot, Would it be possible to try and sign in using a different internet network and check if this continues?

@EA_Illium Hey! still seems to not be working. Same error

@EA_Illium If you have any other ideas, that would be fab!

[Keep] - Oops! An error as occurred. Please refresh the page and retry.

39 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hi @Dodgymcdermot, Would it be possible to try and sign in using a different internet network and check if this continues?
Dodgymcdermot
2 years ago
@EA_Illium Hey! still seems to not be working. Same error
Rosechyld
2 years ago
I'm also having this issue, which is double fun considering that I was perfectly able to log in to the site several days previous and currently my daughter can access her account via her laptop (on the same internet connection) just fine. It's been a little under a week since I've been able to access the keep at all.
I have reset our internet connection, tried different browsers (both Firefox and chrome), attempted to log in via my cellular data on my phone, attempted again on my workplace wifi on same phone, and even had my daughter attempt to access the keep via my account on a separate browser on her laptop ( as to not lose her own current connection in case it -is- ip related). None of these attempts produced anything other then the connectivity error posted above.
Dodgymcdermot
2 years ago
@EA_Illium If you have any other ideas, that would be fab!
EA_Illium
EA Staff (Retired)
2 years ago
Hey @Dodgymcdermot @Rosechyld

Thanks for trying and the additional info!, I've passed this on to the team to be aware of.
Dodgymcdermot
2 years ago
@EA_Illium Smooth, thank you!
jellylicker
2 years ago
I'm having the same issue, if anyone has a solution, please let us know! It was working fine a couple weeks ago.
ZeSpecter
2 years ago
Same here, welcome to the club. It has lasted a lot longer in my case as I haven't been able to access Dragon Age Keep since November of 2022 and have yet to receive any help with it. I've tried exactly the same as you, just 1 year and 2 months waiting time instead. Different internet connection I've also tried but nothing is helping.
Dodgymcdermot
2 years ago
@ZeSpecter Damn, that's crazy. Lets hope it gets fixed.
silveremilyy
2 years ago
I've also been having this exact issue for nearly a year, even after trying the remedies that OP described. Logging into my account on other devices and wifi networks hasn't fixed it. Other EA accounts seem to be working fine even on the same device, so I'm guessing it's an account issue. I hope it gets fixed since I haven't been able to alter my world state in ages.