[Keep] Oops and Error has occurred error on login

Hi again,

As of 7 July 2025, the Keep still boots me out with the red banner “Oops, an error has occurred” immediately after I hit “Log in”. 

What I’ve already tried :

Chrome 125, Edge 126, Firefox 130, Safari 17.5 (Windows 11 23H2)
Incognito/private mode & full cookie/cache purge
Disabling every extensions
Different PC, Android 
Switched from fibre to 5G hotspot
Password reset + Login Verification toggled on/off
Direct URL
Created a fresh EA account — and the new account can reach the Keep.

Any chance you can help me again ? 😇

Thanks a ton!

Thank you so much ! And don't worry about that, I've got time 🙂 

Just in case, I've just test it on another phone that never was connected to the keep, with data, and I still got the same error message. 

Thanks again for everything ! 

@wyltswm Gotcha. I messaged the team on it to see if anyone can take a look. Changes are slim today with Tomorrow being a holiday. In the end it is a sync issue though. That could be the account, a save, world state import, etc. Normally a completely different connection on a completely different device has worked but not everytime.

Thanks for your answers ! 

On my pc I use Duckduckgo browser, it didn't work, with the WiFi 

So I've tried on my phone, with data enabled, and on two different browser (brave and Firefox) it didn't worked either ^^'

@wyltswm Can you test this for me on different browsers on different devices? 

If you use Chrome or Edge, they share cached data and cookies so you could be logging into the same cached link.

I want to see if using different browsers, and different connections (data, Wifi, Hotspot) changes anything. 

The issue with that error is we have to have someone on the backend check if we cant get players to fix it on their end by resyncing the data after logging in.

Hi,

I bother you again because I still can't access my keep, I always got the "oops an error has occurred"

But when I tried it with my sister account, as you can see in the attached file, I can access hers. 

As said before ; 

I've already tried what I've found online (Tried another browser, deleting the cache, disabling addon in the browser, removing files in "temp"). For all the Dragon Age, I've played with mod, so maybe that's why it's not working.

Thanks again for your help ! 

Hi, 

Thanks for your answers, I will wait and see ! 🙂 

@wyltswm Hey, so there are some issues around the keep right now. It has been escalated up. Sadly with this error, there isn't a way around it without the team refreshing it the keep on the backend.

This is what we are waiting on!

Thanks