Hi! I downloaded my promo code from amazon and the code went through the redeeming process, but it's not showing up on my registered games list on my social BioWare account. On my amazon account it says that I've paid for the code and I do not want to have to re-buy it from the actual bioware site. I am extremely un-tech savvy and would really just like this fixed. Any ideas on how to fix this?
Buying from Amazon introduces a wrinkle with which I'm not familiar, but presuming you have your authorization/product code, an EA Game Advisor should be able to add it to your EA/Origin account without difficulty.
Contact them through the Help Center.
After getting to the Help Center and filling out the required information, (Product/Problem/Platform)
look for the "Chat Now", "Call Me / Call Now", or "Email Now" buttons, not the AHQ "Ask Now" one. (You've already done that.)
The exact options you see will vary depending on your region and the time-of-day. 😕mileyfrustrated:
If you select "Chat Now", (or "Call Now" if that is an option for you) be sure to have enough time to wait.
I always expect it to take an hour before I'm connected to someone, and am pleasantly surprised when it's less.
Good Luck!
