Multiplayer Store Won't Load
I can't seem to get my store in multiplayer to get past "Downloading files...please wait." I let it sit for a while but it doesn't budge. Also I can't exit or move. Basically needing to quit out of th...
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Same problem.
I have the digital deluxe edition, preordered it from the Xbox One store, did not play the EA Access demo.
I have uninstalled and am reinstalling at the moment, will let you know if it fixes it.
I got an email from EA support with some troubleshooting steps but it was sent after I was reinstalling:
-Restart the console, modem and router for 15 seconds.
-Clear the system cache.
THIS WILL AUTOMATICALLY HAPPEN BY RESTARTING THE CONSOLE.
-Clear the local saved games.
SETTINGS-SYSTEM-STORAGE-CLEAR LOCAL SAVED GAMES. YOU WILL NOT LOSE ANY INFORMATION.
-Delete and re download your gamer tag.
SETTINGS-OTHER PEOPLE-REMOVE ACCOUNTS-DELETE YOUR GAMER TAG. THEN ADD NEW PROFILE AND RE SYNC YOU ACCOUNT WITH YOUR MICROSOFT PASSWORD AND USERNAME.
Thanks for contacting EA support team. Have a good one.
I attempted the first one, clearing the system cache on my own before uninstalling, so that one wasn't a fix.
If you want to try the others and let us know they may help. I dunno. I'll post back once I get the game reinstalled and see if my store works.
The issue is that the Dragon Age Inquisition multiplayer store endlessly gives: "Downloading Data. Please Wait."
I have the digital deluxe edition, preordered it from the Xbox One store under EA Access, and I did play the EA Access trial.
The store problem showed up during the trial and now also after the game is live.
I tried the following steps from EA Support, here is how I got on:
- Restart the console.
Turn off the console by holding the Xbox button on the front of the console for approximately 10 seconds. The console powers down. - Turn off the internet router for 30 seconds.
- Turn the internet router back on.
- Turn the console back on by pressing the Xbox button on the console or the Xbox button on your controller. Note If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.
- Clear the local saved games.
SETTINGS-SYSTEM-STORAGE-CLEAR LOCAL SAVED GAMES. YOU WILL NOT LOSE ANY INFORMATION. - Delete and re download gamer tag.
SETTINGS-OTHER PEOPLE-REMOVE ACCOUNTS-DELETE YOUR GAMER TAG. - Re-add my gamer tag at sign in button top left.
THEN ADD NEW PROFILE AND RE SYNC YOU ACCOUNT WITH YOUR MICROSOFT PASSWORD AND USERNAME. - Restart the game.
It says 'Syncing data for Dragon Age Inquisition...', which does take a couple of minutes, be patient.
Then back to the load screen and it says 'connecting to EA servers' - Open multiplayer.
- Open store
And...
Frree chest appears - success !!!!!
Thanks EA Support.
