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Keeshs's avatar
5 years ago

Multiple games unable to start

Hi there!

I've been struggling recently with opening some of the games installed on my Origin,

When it comes to opening the program I simply press the start button, Origin will tab out as if starting the program, there will be a few seconds of delay and then Origin returns back to the home screen as if nothing happened. When checking task manager the games haven't even started up or are running the background. I receive no errors or black screens when this happens either for three out of four games.

This is happening to;

  • Mass Effect Andromeda
  • Mass Effect 2
  • Dragon Age 2
  • Dragon Age Origins

I've attempted to verify the files, reinstall the games, cleaned my dns and even reinstalled my origin and updated it with the hopes it would change but nothing seems to work for me, I'm not too versed in repairing games so it's been a struggle finding related information.

The only game that gives me an error when the program attempts to launch is Dragon Age 2 which explains;

"The application was unable to start correctly (0xc0000005)."

 

If anyone has a solution or an idea what's the issue here I would deeply appreciate some assistance.

2 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Keeshs

    Apologies for the late reply on this. 

    The error message you mentioned can sometimes point to missing .dll files in Windows. When you've got a chance can you try downloading the Visual C++ Redistributable files from the Microsoft website to see if that helps? 

    Let me know how that goes when you have the chance. Thanks!

    /Kent

  • @EA_Kent It's completely alright, Thank you for the reply!

    I'm a little confused as to what in specific I'm suppose to be downloading on this site, there are no links to any downloads underneath the Visual C++ Redistributable files title but I downloaded Visual Studio 2015, 2017 and 2019 x64 yet still no luck even after the finish download and a restart.

    I might be missing something obvious on the site sorry for the troubles here.

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