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fritsy2004's avatar
fritsy2004
2 years ago
Solved

(Old Report) Dragon Age Keep Error Oops, An Error Has Occurred

For 3 days now, every time I've tried to log in to my Dragon Age Keep on any device (phone, tablet, computer) on any browser, it will not load.  It gives me the same "Oops, an error has occurred" mes...
dragon age inquisition
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    Hey Everyone,

    If you have not already tried, you should be able to access the keep again. If not clear all browser history and cache and you should be able to log in after that.

Rumbyify's avatar
Rumbyify
2 years ago

Same on my side. I even tried to use new created account and still gives same results. Are you escalating it somewhere for a fix...?  

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@Rumbyify I got the same error. I will report it but keep in mind with the age of the site, there is very limited support so it may not be looked into right away.

  • krldogukan07's avatar
    krldogukan07
    2 years ago

    I have the same problem, it was working in the morning, now it's not working

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hey Everyone.

      I reached out to the team on this one and let them know that the Keep isn't working. As soon as I get info on it, I will let yall know what is happening.

      • Paanreis's avatar
        Paanreis
        2 years ago

        Thanks @EA_Shepard !
        I hope this will be fixed as soon as your devs can and I did not play DA Origins & DA II for naught ^^.

  • MOMC3P9D's avatar
    MOMC3P9D
    2 years ago

    Hi. I know the site is old. I know for some the default state is fine. I know EA has other things they’re working on. What I’m unclear on is this:

    Should we just bug out on DA titles altogether? 
    With supposed upcoming Dreadwolf, isn’t Keep necessary?

    For fan base of DA, isn’t the time warranted to fix the issues?

    If not, is EA banking on only new players?

    Honestly, I’m familiar with how large corporations prefer things. Yet, I can tell you with absolute certainty, customers value service and will pay for it. They do not value irrelevancy. That being said, I realize your time and consideration of the persistent issue, and thank you. Have an awesome week.

    • Casuteru's avatar
      Casuteru
      2 years ago
      @MOMC3P9D i am not so sure about necessarity of the Keep for Dreadwolf, but man... i also wanna chill in old games and i didn`t have lost freaking time on DA just to understand that all decisions i made through the games was nothing, tho...
      • MOMC3P9D's avatar
        MOMC3P9D
        2 years ago

        @Casuteru, it is entirely possible they will create an entirely new site, yet on our end The Keep is necessary for us to keep track of our own Canons. That alone makes it necessary.. also, it beggars belief EA has no concern for possible new sales for new player’s following DA:DW’s release, and what will their experience be like? It is a letdown for every DA fan, and not a nuisance, but frustration that deserves considering what games are actually worth paying for. I’m sorry we’re all annoyed for what it’s worth. Hope you have an awesome day anyway. 😊

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