Forum Discussion

fritsy2004

2 years ago

Solved

(Old Report) Dragon Age Keep Error Oops, An Error Has Occurred

For 3 days now, every time I've tried to log in to my Dragon Age Keep on any device (phone, tablet, computer) on any browser, it will not load. It gives me the same "Oops, an error has occurred" mes...

dragon age inquisition

EA_Shepard
2 years ago
Hey Everyone,

If you have not already tried, you should be able to access the keep again. If not clear all browser history and cache and you should be able to log in after that.

thetwotonemalon

2 years ago

can confirm that a fresh install, new playthrough and no mods does not solve the issue with the error loading on the keep

EA_Shepard

Community Manager

2 years ago

@thetwotonemalone So you still get the error occurred message the moment you try to log in still?

thetwotonemalon
2 years ago
yeah, still the same
EA_Shepard
Community Manager
2 years ago
This one is tougher because there is almost little to no support on the keep due to the age of it now. Can you try the following for me?

Log out of any browser that you use on PC and mobile devices

Clear all cache and browser history from PC and mobile

Reset the password to your EA account to something simple for now

Make sure that IF you use Chrome or Edge you are not logged into the browser with an account

Then, go to the keep on each browser and log in with the new password but do this on the following connections

WiFi

Data

Hot Spot (if you have one)

The purpose of this is to get the site to sync your account as we are not able to here.
Dodgymcdermot
2 years ago
Hey there! I seem to be getting the exact same issue. I've tried for a few days now to get the keep to work.
I am getting the same "Oops! an error occured".
I have tried to clear the broswer cache on both edge, opera and firefox. and then proceeded to log in. All say the exact same error.
I have also tried incognito mode on opera and firefox.