Forum Discussion

EA_David

Community Admin

9 years ago

Re: Dragon Age: Inquisition won't Install

@Ardeth1285 Thanks. Can you try clearing your cache as the next step?

Spoiler

Windows players:

First, make sure you can view hidden files and folders:
1. Open the Start menu
2. Type "view hidden files and folders" into the search bar.
3. Press Enter to open the View tab of your Folder Options.
4. Open the Hidden Files and folders menu within the Files and Folders menu.
5. Click Show hidden files, folders, and drives.
6. Click Apply, then OK to exit the menu.
If open, close Origin by clicking Origin in the menu bar and selecting Exit.
Click the Start button, then Computer, then double-click (C🙂 to open the C:\ drive
Open the ProgramData folder, then the Origin folder, and delete all the files and folders except for LocalContent.
1. Windows XP players can find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\
Go back to C:\:
1. Then open the Users folder,
2. Then the folder with your computer's username,
3. Then AppData,
4. Then Roaming,
5. Then Origin, and delete all the files and folders inside.
Go back to the AppData folder:
1. Then open the Local folder,
2. Then Origin, and delete all the files and folders inside.

Windows players: First, make sure you can view hidden files and folders: Open the Start menu Type "view hidden files and folders" into the search bar. Press Enter to open the View tab of your Folder Options. Open the Hidden Files and folders menu within the Files and Folders menu. Click Show hidden files, folders, and drives. Click Apply, then OK to exit the menu. If open, close Origin by clicking Origin in the menu bar and selecting Exit. Click the Start button, then Computer, then double-click (C🙂 to open the C:\ drive Open the ProgramData folder, then the Origin folder, and delete all the files and folders except for LocalContent. Windows XP players can find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\ Go back to C:\: Then open the Users folder, Then the folder with your computer's username, Then AppData, Then Roaming, Then Origin, and delete all the files and folders inside. Go back to the AppData folder: Then open the Local folder, Then Origin, and delete all the files and folders inside. Log in to the Origin client and check if your missing content is available in the My Games tab

You can also try setting your User Account Control to Always Notify, then try again?

Open User Account Control Settings by clicking the Start button, and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings.
From here you can set the level to Always Notify.

8 Replies

Anonymous
9 years ago
Approved
Just did all that and it's still saying install instead of play
EA_David
Community Admin
9 years ago
@Ardeth1285 Thank you for the update.

Is your Origin installed in the default location?

Can you try downloading/installing some other Origin content (grab a trial or a free game if you don't have any other ones) as a test?
Anonymous
9 years ago
Approved
No Thank you so much for helping me

Yes it is.

I downloaded sim city 2000 and it is working perfectly.
EA_David
Community Admin
9 years ago
Hi, are you saying that Origin isn't installed in the default location? Can you move Origin itself to its default location on the C drive?

Thanks for the confirmation on Simcity 2000. As it's older it uses a somewhat different install process, but it's still a useful test.
Anonymous
9 years ago
Approved
sorry yes Origin is installed in default location
EA_David
Community Admin
9 years ago
Ah, thank you. Do you have multiple hard drives? If you try to change the install destination for the game does that help?

You can do this by clicking "Origin"in the top left of the Origin client, then Application Settings. In the advanced tab you'll see the option to change the install destination.
Anonymous
9 years ago
Approved
Nope it didn't work, unfortunately, and the new origin update didn't do anything either.
EA_David
Community Admin
9 years ago
Can you check your Control Panel > Programs and Features in case there's a dud/invalid version of the game "installed" already.

If there is, remove it and try a fresh install.

If not, we'll want to check for other things that might be blocking the install. Try restart with a clean boot, and temporarily disable your anti-virus(they can block legitimate installs). then check again.

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/