Re: Dragon Age Inquisition Won't Launch

@andresdecide 

1. Hit Windows key and X.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
3. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
4. If errors are found, notify us. If no errors were found reaped steps 1 & 2.
5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
6. The system will start validating soon. If it throws an error, please list it here.
7. After it reaches 100% reaped steps 1 & 2
8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
10. Post the message you receive at the end of the processes here.

@andresdecide 

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andresdecide wrote:
Yes, I tried those steps too. DISM reported no errors or corruption. Sfc said:

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

---

There are some Windows update errors and a "LiveKernelEvent" error in your DxDiag, so it seams the commands did not fixed the relevant data inside windows. 

• Press the Windows key and "R" at the same time
• Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
• Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
  (If some files or folders can't be deleted, reboot and try again.)

Then:

• Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
• Run "Revo Uninstaller" > Uninstall EA app.
• At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "intensive" > Browse.
• If "Remaining registration content found" is displayed > Select All > Delete > Next
• When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
• Restart the PC > Reinstall the newest version of EA app from here.
• Repair DAi. > Test.

@holger1405 I deleted the temp files (required reboot, as expected) and ran Revo Uninstaller. The screenshot is from the remaining content found... Then I downloaded the EA App from the link provided (following the restarts) and repaired DAI... And still nothing... 

I add another screenshot that may be of importance: It shows I have lots of hours on DAI and all the achievements (which is correct) but no date for my last played date, like the game never opened since I installed the App. It was like this from the beggining and never changed...

So I new development! After a while I got a new message while trying to open the game "Game license is invalid". I'm online, so I cleared the cache as the link indicates (aka App Recovery") but it didn't work. Could it be that there's a conflict between my original Origin License and the new Epic Games one since I have the game on both accounts? 

I'll refrain from taking any steps before hearing from you...

@andresdecide 

• Make sure EA app and Steam/Epic are closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Delete the "License" folder.
• Test

I followed the steps and I either get an infinte "Launching game" or and error code that's always a different number...

By the way, this is the number of my latest error report: a4f54386-7377-4150-8920-cb1003e3cbca

Still can't launch the game...

I am following this closely, because I just got the game and 50 hours later it refuses to admit I clicked to open it.

@andresdecide 

The fact that troubleshooting the EA application is not helping in your case indicates that there is a problem on your system that is preventing the game from running.

There are Windows Update errors and a LiveKernelEvent error in your DxDiag, which indicates a hardware error.

1. Hit Windows key and X.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
3. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
4. If errors are found, notify us. If no errors were found reaped steps 1 & 2.
5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
6. The system will start validating soon. If it throws an error, please list it here.
7. After it reaches 100% reaped steps 1 & 2
8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
10. Post the message you receive at the end of the processes here.

@andresdecide 

Please preform a clean boot and test the Game in clean boot mode.

In clean boot:
- Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
- Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
- Make sure any CORSAIR/Azus/Razer software is disable or deinstalled and that your GPU & CPU are not overclocked.
- Make sure only your Mouse and keyboard are connected to the PC.

If that also don't works:

• Follow this manual to the letter to cleanly uninstall all NVIDIA components.
• Install the graphics driver. > Go online.
• Test.

@andresdecide I took a look at all the steps you have taken and wanted to ask when you did a clean boot, did you also do safe mode with networking? 

When you created a new Admin account, did you give it admin privileges? 

Past Windows Defender, are there any other security programs installed?

@andresdecide Gotcha. So with only Windows Defender, and it simply not even attempting to launch, my guess after all the things you listed, is that something is blocking it, or when you launch it, it doesn't recognize where the game is. I.E. you have the EA app and the game on different drives or a different location! That may not always be the case.

These have been tested, yes?

• Put your device in a Clean Boot then launch the game
• Try the Game in different Compatibility settings
• Try Safe Mode with Networking
• Try a new Windows Account
• Change UAC Controls within Windows (change back once tested)

No additional firewalls set up, or /modem/router security set up?

To see if your firewall is blocking a website, app, or port on Windows, go to Windows Firewall > Advanced Settings and check your Outbound rules. The game could have been blocked accidentally from launching.

@andresdecide 

Do you have other EA games that work?

Did you use Mods with DAI?

Move the "Dragon Age Inquisition" folder out of your "Documents\Bioware" folder. (Preferable to your Decktop) > Test.