Re: Dragon Age Keep, Error Oops an error occurred!

Thank you for getting back to me, the issue is still occurring today. I appreciate any help you can offer!

Have you also tried incognito mode? If it was a world state itself, that makes it harder only because you have to get in and change it. Can you log into the keep from a mobile device and use mobile, wifi, and a hotspot? This would rule out all connection issues. Sometimes it is the world state but sometimes it is not.

It isn't really a connection issue on your end but is more intermittent, so more of a backend sync thing that happens. I have seen random steps fix this, so I will list a few for you.

Reset the password and clear the cache again. Do not have any auto update save your password. 

Clear all temp files from the PC - 

• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete.
• Reboot the PC

Yes, I have tried from an incognito browser on both edge and chrome. I have tried from my cellphone both on and off the wifi. I have also tried from two different PCs. 

I have attempted the steps you suggested, and the issue is still persisting. 

My plan was, if I somehow got access to my account, I was going to immediately delete all of my world states to be safe, but I still cannot access them. 

@hippomus I got some info on this, I alerted some folks about the site but at the moment there isn't a way account-wise to make changes as it is a site issue not an EA account issue. It's like a backend cache issue in a way. It should eventually clear itself up but sadly no way to say when.

Okay, thank you. I tried again today and it's still happening. I will continue to check it randomly to see if it's been resolved.