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holger1405's avatar
holger1405
Hero+
3 years ago

Re: Dragon Age Origins Awakening Won't Download

@ea86f11e17109f65 

Please clear your temp files:

  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
  • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    (If some files or folders can't be deleted, reboot and try again.)

Then:

  • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
  • Run "Revo Uninstaller" > Uninstall EA app.
  • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
  • If "Remaining registration content found" is displayed > Select All > Delete > Next
  • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
  • Restart the PC > Reinstall the newest version of EA app from here.
  • Test

13 Replies

  • ea86f11e17109f6's avatar
    ea86f11e17109f6
    3 years ago

    That was a lot to the download and alas

    Didn't work everything else downloaded, awakening stops again at 21%

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago
    @ea86f11e17109f65 wrote:

    That was a lot to the download and alas

    Didn't work everything else downloaded, awakening stops again at 21%

    🤔

    "That was a lot to the download" A Lot?  You just needed to download EA app. 

  • ea86f11e17109f6's avatar
    ea86f11e17109f6
    3 years ago

    No I had to uninstall everything and then re download, to get back to the same issue there was before

  • ea86f11e17109f6's avatar
    ea86f11e17109f6
    3 years ago

    Note: I also tried this on another computer, so fresh installs if everything and have the same result

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @holger1405 it sounds like it. If they tried on an entirely different machine or Windows install, there could be a conflict with how it's linked to the account, or if they ever had EA Play on the account. DAO used to get a lot of errors like this in Origin due to entitlement conflicts. We would need someone to dive into their account and look and see if that is the case though.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @holger1405 Yeah, sorry. I would suggest messaging live support and having them go through the games and DLC linked to their account. Since we can't make any changes here, if there is something up, they have to make changes to the account. 

  • ea86f11e17109f6's avatar
    ea86f11e17109f6
    3 years ago

    Is there a link to the live support? I couldn't find anything to actually talk to anybody except here

  • ea86f11e17109f6's avatar
    ea86f11e17109f6
    3 years ago

    Thank you all for the help, I wound up linking my ea account to GOG Galaxy and it downloaded and installed DAO: Awakening fine, so I can okay the expansion now.

    Still not sure what the issue was in the EA app.

  • ea86f11e17109f6's avatar
    ea86f11e17109f6
    3 years ago

    I don't, but there was an option to link my ea account in GOG Galaxy, I did that, and it let me download the games in GOG Galaxy

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