Re: Dragon Age Origins crashes as soon as dialogue options appear

The game progressed a couple seconds further but ultimately crashed before the prologue ended

@gandalfthegreg1 

The missing of a dedicated graphic card in your system might be a problem here, Intel graphic drivers are sometimes a problem, especially in older games.

Repair the game again.

(Origin: Game Library > Right-click the game cover > Repair)

(EA app: My Collection > Click on the three dots on the game cover > Repair)
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

Then:

• Follow this manual to the letter to cleanly uninstall all Intel driver components.
  (Use the latest driver from the HP website of our laptop.)
• Install the graphics driver > Go online.
• Test.

So now the game won't launch in steam (Failure:app running)...

@gandalfthegreg1 

Restart your laptop. (A real restart, not just shut down and start again.)

Then repair the game again.

(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

Thank you. That got the app to launch but the game still crashes at the same place

@gandalfthegreg1 

• Go to your "...\Documents\Bioware\" folder.
• Move the "Dragon Age" folder to your Desktop.
• Test the game.

When I launch the game, the config page comes up, loads, and then the application closes.

@gandalfthegreg1 

This happens every time you launch from Steam as well?

• Press the Windows key and "R" at the same time.
• In the new Window, type or copy and paste "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) > Press ENTER
• Look if there are any "DAOrigins.exe.Xxxx.dmp" files in the "..Local\CrashDumps" folder.
• Zip 2 - 3 "DAOrigins.exe.Xxxx.dmp" files together and upload them at a free file hosting service like Dropbox or Onedrive.
• Post the link here.

If there aren't any dump files of ME:

• Press the Windows key > Write: Command Prompt > Right click on "Command Prompt" in the search results > Run as administrator.
• Copy and paste reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD into the prompt Window > Press ENTER.
• Play the game until it crashes.
• After the game crashes, let all Windows crash dialogues finish.
• Press the Windows key and "R" at the same time. > Type "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) into the new window > Press ENTER.
• Zip 2 - 3 "DAOrigins.exe" files together and upload them at file hosting service like Dropbox or you can use the Onedrive "public" folder.
• Post the link here.
  
  
  If you want to undo the automatic dump creation, use the command below in a elevated command prompt (As in point 1) reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f

Yes, it happens when I try to launch it via steam, desktop, or files.

Is this the file you meant?

https://www.dropbox.com/scl/fi/eipdjurp27tdee6wh058o/DAOrigins.exe.13600.zip?rlkey=qa236cw5js1kvag6eawxv3ifw&dl=0

@gandalfthegreg1 

It looks like a DirectXShaderCompiler DLL (dxilconv.dll) leads to a access violation and a stop error.

This might very well be a driver problem as mentioned before.

Please preform a clean boot and test the Game in clean boot mode.
(Make sure the "EABackgroundService" remains enabled under point 3 in the guide.)

Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.

I performed a clean boot several times over the past couple of days. The config screen pops up, shows a loading bar as it is collecting game information, and then the program shuts itself down.

@gandalfthegreg1 

Run DDU again, but this time use the newest intel driver for your APU, you can find it on this Intel page.
(Use the stable version from 7/31/2023, not the beta.)

I successfully installed the 7/31 version and rebooted the PC after running DDU. I verified game files and launched the game, but the same screen appeared and then closed the application. 

Wait, nevermind. My video settings got reset so I had to go back in and lower them. 

The game launches now. It's playing a couple seconds past the point where it usually crashes in the prologue, but ultimately crashes before the scene ends.

@gandalfthegreg1 

I am afraid we are running out of options here.

I suspect it's a driver problem, but I can't be 100%.

Update:

I spoke with intel support and after some back and forth they informed me that the issue does not lie on their end. I have been directed back to EA.

Not a great update.