Re: game crashes when trying to start a new game

@kendry1 

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kendry1 wrote:

Please try again while I'm over in the corner shaking my head

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No worries, happens to all of us. 😉

It is a null pointer read access violation, meaning there is a attempt to read from an memory address that is blocked by Windows itself or that the pointer is just completely invalid.
The problem is that this can have any number of reasons.

First thing that comes to mind is the newest Physics version. 

1. Go to your "C:\Program Files (x86)\Origin Games\Dragon Age" folder.
   (I have the game on Steam, so I can't tell you the exact location, but somewhere in the DA folder, probably under "__Installer" should be a "PhysX_9.09.0408_SystemSoftware.exe".)
2. Run the exe as an administrator. (Right click the exe > Run as Administrator).
3. Restart the Computer > Test.

@holger1405 

I had to run a search but was able to find the file.  ran as admin, rebooted, tested game; same result where the game closed as soon as the new game splashscreen started to load.

I then looked at programs through control panel and found I had two versions of PhysX loaded. So, I unloaded both, reloaded 9.09.0408 and got the same result. I then unloaded 9.09.0408 and loaded 9.19.0218. Still got same result.  (reboots were done after each reload.)  At the moment I have 9.19.0218 loaded.

All installs were run as admin; system was rebooted each time the software was installed.

@kendry1 

Please run the 9.09.0408 version that comes with the game.

Then preform a clean boot and test the Game in clean boot mode.

Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.

Make also sure that your GPU & CPU are not overclocked.

@holger1405 

GPU and CPU are not overclocked

Uninstalled 9.19.0218 and rebooted

Reinstalled 9.09.0408 and rebooted

performed clean boot and disabled virus scanner

tested game; issue remains

@kendry1 

Ok, now we work our way from the top to the bottom.

• Hit Windows key and X.
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
• Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
• If errors are found, notify us. If no errors were found reaped steps 1 & 2.
• Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
• The system will start validating soon. If it throws an error, please list it here.
• After it reaches 100%, hit Windows key and X again.
• Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
• Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
• Post the message you receive at the end of the processes here.

@holger1405 

Okay, this is getting to be a bit fun (yes, I am weird - but New Things To Learn!)

checkhealth found no issues

Restorehealth found on issues

scannow results:

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

logs have been placed here:

https://www.dropbox.com/sh/6k72msiti3qk9bl/AABU4sb5bQe28YQPInrNIM08a?dl=0

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@kendry1 wrote:

@holger1405 

Okay, this is getting to be a bit fun (yes, I am weird - but New Things To Learn!)

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Noting wrong in having fun learning stuff. 😉

Repair the game > Restart the Computer > Test.

@holger1405 

My apologies; I did not see your response until today

repaired, restarted, test; same result