I thought I had deleted this before anyone had replied, but the answer was a lot more esoteric.
https://www.youtube.com/watch?v=U_1HDdzDp6s&t=5s
That video had the answer.
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thanks that worked for me as well
just a note i also ran the repair and got an error on the Directx component of the verification.
this seems to be a consistent problem with the bioware games running on Windows 10 after a re-install.
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