Re: My game freezes during loading screen after race selection

I don't know much about drivers, but I know I'm able to play the game on High settings because I've been doing so since the game came out and it's run perfectly. I guess I'll focus first on getting it working at all then see about if I can get it running on higher settings again. Anyways, I've downloaded the driver you recommended and it gave me a 'Your graphics card is not compatible with this driver." message, but it's letting me attempt to update my driver to it anyway, so I'm going to go ahead and do that and see if it works out.

@DarkAmaranth1966 Please remember to look at the full dxdiag, there are 2 GPUs, one is an integrated CPU type, one is dedicated and does meet the system requirements (well, as far as a mobile GPU can), it's an AMD Radeon HD 8970M, found under system devices (as second GPUs often are on laptops). 🙂

@nicolewashere44 It does appear that your GPU drivers (both GPUs) are quite out of date, though the integrated one may not have newer drivers, and the link @DarkAmaranth1966 provided does seem to have drivers for your dedicated card, though the message saying it's not compatible with your GPU is worrying, likely something to do with having both an integrated and dedicated GPU. I don't have any experience with integrated GPUs personally (and after all the issues I've seen on these boards, I plan to do my best to avoid the things in future 😛 ), and I've never dealt with an integrated AMD GPU at all, but I suspect that your laptop is using the integrated GPU to run the game instead of the dedicated one. Hopefully there is some way to change this with the Radeon software. If it was Nvidia I could explain how, but... it's not, so I can't. 

If you plug your external monitor back in, does the game work properly? Just curious. 

Anyway, let us know how you go. 🙂 

@nicolewashere44 Well, there goes that theory. 😛

Is your laptop a MSI one? That's what a google search of your system model suggests. It might help to ask MSI how to make sure your game is using the dedicated GPU rather than the integrated one, there may be some MSI software that could help if you can't figure out how to do it with the AMD control panel.

Sorry I can't be much help, integrated AMD graphics are totally new to me. 

Okay, you were right about DA:I, the problem was that I needed to switch over to my dedicated driver. 🙂

Unfortunately, the person who put my screen in ordered the wrong one. Apparently, it was the right type of screen for the laptop only this one wasn't made for faster fps so that driver is just too much for it, therefore I'm unable to switch to it. We're gonna look into maybe ordering a screen for the laptop from the maneufacturer since apparently they are not common. Thanks for the help!

I'm glad that is the issue but, sorry you've got to spend more money for a new screen again. It helps when purchasing replacement or upgrade parts for your computer to specify what the machine is used for. Gaming, school work, presentation, email, video editing, etc... You are more likely to get parts suitable for what you do when you do that.

"So, will this be okay for modern gaming like Dragon Age Inquisition, Fallout and stuff as well as streaming HD video?" Is a good thing to as when getting new display or graphics parts. It insures you get something that will work for what you want.