Re: (Old Report) Dragon Age Keep Error Oops, An Error Has Occurred

Just got the same issue just after finishing DA2 with mods and went to check my Dragon Age Keep just to find my profile picture in the login screen had changed to a question mark and got the pop up saying an error had occurred , I had tried every single solution given in the forum but to no avail. Decided to wait a week to see if it worked but it still didn’t so I asked a friend to share a world state with me but when he tried searching for my username in the friends list apparently my account didn’t even exist in Dragon Age Keep anymore. 

Is it because I used mods on DA2 and it somehow corrupted the import to the keep? I remember watching a video and the person said that modding DA2 could corrupt your DAK..?

idk hopefully it’ll fix itself sooner or later

My profile picture has the question mark on the login screen as well (and it never had that before). I do wonder if it is a modding problem because I had started a new playthrough where I had mods in both Dragon Age Origins and Dragon Age 2 and that is when this issue started happening. I really hope this gets fixed soon seeing as how I've been waiting on something to change since August.

@lizmeyerr The keep at this point has very little support so if it was a keep issue, it would not really be high on the list of priorities right now but can still be reported.

If there are mods involved, I would do a manual edit with a new playthrough with no mod data to test it. Mods can be an issue for sure but wouldn't know unless you test it out in your keep.

can confirm that a fresh install, new playthrough and no mods does not solve the issue with the error loading on the keep

@thetwotonemalone So you still get the error occurred message the moment you try to log in still?

yeah, still the same

This one is tougher because there is almost little to no support on the keep due to the age of it now. Can you try the following for me?

1. Log out of any browser that you use on PC and mobile devices
2. Clear all cache and browser history from PC and mobile
3. Reset the password to your EA account to something simple for now
4. Make sure that IF you use Chrome or Edge you are not logged into the browser with an account

Then, go to the keep on each browser and log in with the new password but do this on the following connections

1. WiFi
2. Data
3. Hot Spot (if you have one)

The purpose of this is to get the site to sync your account as we are not able to here.

Hey there! I seem to be getting the exact same issue. I've tried for a few days now to get the keep to work.

I am getting the same "Oops! an error occured".

I have tried to clear the broswer cache on both edge, opera and firefox. and then proceeded to log in. All say the exact same error.

I have also tried incognito mode on opera and firefox.