Trying to get support from ea website to help with my problem and it saying waiting time is 15-20 minutes wait but nothing!! EA is just garbage and a waste of time, they just care about money and not there consumers.
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ultimately what worked for me was getting a tech to call me and he had me safe mode my console (holding the power button for a beep) and then doing option 5 i think it was. Something about checking the database. ps4 did that I reinstalled the game (with internet turned off for the console) and then after it was done turning on the internet for it and letting it download the patch again. Its been working fine for me since then.
I have tried all of these solutions and none of them have worked for me. This is extremely frustrating and I have over 70 hours logged into this game. First it was the game-breaking Winter Palace glitch, and now this. WAKE THE **bleep** UP AND FIX YOUR **bleep** GAME, EA/BIOWARE!
EDIT: I have now solved one problem. What worked for me is turning off my PS4, unplugging the PS4 and leaving it unplugged for 3 minutes, then plugging it back and started the game. No longer receiving the "installation unfinished" message and I can now play multiplayer and load my saved games. Still stuck at Winter Palace, however.
