i had this problem when you go to play the game does origin pop up and say your cloud storage doesn't match your local files. if so click local files it should fix it but if it doesnt then it seems you might have to unistall and reinstall your game
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@deathgirl4; Thanks for the solution! Good to know it's fixable.
(Wonder if this this same approach might help others who have had problems triggering certain cutscenes...)
