Forum Discussion

Anonymous

9 years ago

Solved

Refund not being answered

I requested a refund for dragon age: I, but have had no emails saying anything about it and it has been more than 48 hours. I bought the game on day 1 around 9pm, downloaded and first started game ro...

dragon age inquisition

Anonymous
9 years ago
Hi @jackstorm97,

No worries, as detailed in the Great Game Guarantee Policy you will receive your refund within 7 to 10 days if you meet the Great Game Guarantee refund requirements.

Make sure you have followed the steps below:

Visit the Request a Refund page of EA Help to see if your games are eligible for the Great Game Guarantee.

Complete and submit the Refund Request Form.

Check the status of your refund in your Order History on the order summary page. (Log in to origin.com, and select My Account and then Order History.)

If your refund does not appear in My Cases, and the processing time for your payment method has passed, contact us for further assistance.

Leora85

Hero+

9 years ago

@jackstorm97 As it is the weekend, perhaps you should give it until Monday or Tuesday before worrying too much about the lack of response, it's possible they don't process these things on weekends (I could be wrong). If you still don't hear anything, or you don't want to wait, you will need to get in touch with EA, which you can do here. Phone and live chat options are only available at certain times/days, which vary by country (you can select your country using the menu in the upper right corner of the contact page. If your country isn't an option, we suggest selecting the UK, just be sure to take the time difference into account). The estimated wait time on the live chat tends to be unreliable until it gets under 4 minutes. If you're left waiting for live chat for an unreasonable amount of time, try a different browser, clearing your cache or disabling any browser extensions which could be interfering with the chat client.

A few questions that might be helpful to answer before contacting EA:

Does the refund request appear in your 'My Cases'?

Did you use a payment method which is eligible for refunds? (You should have been informed at checkout if your payment method wasn't eligible for refunds).

Anonymous

9 years ago

Okay thanks.