I moved my Xbox One into the other room and now ALL of my save data is gone.1. Console was not turned on, but system set to Instant On where it saves your game state.2. Unplugged it and moved it into a spare bedroom.3. Started up the game and hit with the licensing agreement, and "load" option was greyed out.4. All local saves and cloud storage detected by the xbox but NOT by the game.So I tried many different things in failed attempts to resolve this. I tried re-re-installing the game, re-installing my profile, even factory resetting my system and then re-syncing the saves from the cloud. Nope. All characters...100+ hrs...gone.This is the same bug that is currently affecting WWE 2K15. Your save data is NOT safe if you use the systems game suspend feature and never fully power down the console.The way that this game chooses to manage a game state and synced data is absolutely abysmal. The fact that It's not a single corrupted save file or character is proof of that. This is not a Microsoft issue...it's an EA/Bioware issue! And it needs to be patched A.S.A.P.

Just spoke with Microsoft and rhey confirmed it's not an issue with the console.They said that most game save data has a specific file that is tied to the Profile of the user. It typically contains the saved game settings & options, as well as a list of the individual save files. In most games, this file is static and created the first time you run a game and change options or something. But in the case of DAI and many others, sometimes the file is first generated randomly with random numeric values. Not only are they then tied to a specific profile, but also a specific profile state (random numeric value).So when that files becomes corrupted, the game generates an entirely new file with different values. Therefore, the original individual save files will no longer work because they are tied to an older profile state numeric file that no longer matches.It makes sense because back on the Xbox 360 we could see these differences in some games when editing saves via Horizon or something. That's also how ME2 & ME3 were.Supposedly, it's the same setup on PS4 & PC, which explains why people keep losing save data. On PC, that's an easy fix, but X1 & PS4 users have no method of reassigning save data. Bioware needs to patch how the game recognizes character save data.

Bump, since this is now affecting PS3 & PS4 players.

Bump.EA/Bioware, this problem still persists and is growing.To add to the list of problems, users affected by lost saves are also:- No longer having any "Milestone" saves created- Not having the option to "Continue" from the main menu- Not having any settings saved and hit with the User Agreement every time the game is started

Never trust cloud save`s..Never.Tryout contacting support.P.S In my PC i can use local saving. So all my saves are secure. Can you enable that in xbox? Use that. It`s a better choice in big games like DAI

Xbox One uses both local and cloud saves.The issue is that the game is failing to recognize the existing saves, period. It probably has to do with a corrupted "general" save stores all of the games settings and list of character save files. Since that file would be corrupted, the game then fails to recognize any of the character save files.Similar to Mass Effect 2 & 3, I'm betting that the "general" save file is randomly named & generated the first time you play the game. Therefore all character save files must match up perfectly with that particular file or they won't load.

X1: ALL characters and save data gone

18 Replies

Anonymous
11 years ago
Firstly I am very sorry about what happened to you, but hey, as PC users, we have crashes ALL THE TIME, but I guess EA just DOESN'T CARE.
I have asked many questions here yet no response were given.
The game is messed up and EA or Bioware are just not admitting it.
They should have refunded us all for the money and let us pay it back once all the **bleep** are fixed.
Anonymous
11 years ago
On the X1 DA: I games are frequently not saving here. The game is currently unplayable as a result. For me the issue appears to relate purely to this game. There needs to be a fix ASAP, otherwise refunds should be given as the product sold is currently fundamentally defective. Some formal communication of this issue would be nice.
ProfessorSpankI
11 years ago
Another bump.
Bioware, you will answer us! :catmad:
chuckles0690
7 years ago
2019 - still happening
picked up the game for the first time, heavy discount, enjoy the game for 15 hours until the cutscene at the end of the attack of Haven then boom. Error message. Open up the game, I have no save to load and must start a new.
I don't mind starting again, it sucks but i wasn't 1000 hours in.. but why would i try again if it could happen again?
mingdug1
7 years ago
Was this on PC? If it was on PC I could recommend that you have cloud saves on, go to the save file location (usually in the documents section) and enable cloud services on that (One drive works and it isn't big enough so that you'll run out of space for this), and just making sure that your computer has no problems at all (which means no loose hard drive or power).
ThandalNLyman
7 years ago
@mingdug1; Topic title says it's on "X[Box]1".
mingdug1
7 years ago
I was responding to chuckles0690, but yeah I didn't know that X1 meant Xbox One, sorry about that.
chuckles0690
7 years ago
I didn't realise the X1 meant Xbox One either - Responding here as a PS4 user.
I did actually get a solution in case it is useful to anyone else: While digging in the PS4 data I saw that the profile and save games still existed, I just couldn't access them via the game. I decided to give the game another shot, started a new character and played for a few hours. When I next fired it up, I was able to Load my original character. Happy days!

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X1: ALL characters and save data gone

18 Replies

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