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Static-Jakz's avatar
Static-Jakz
Rising Rookie
1 year ago

DIRECTX Crashes

I've been getting a directx crash that seems to be random. I'll be playing, the game will freeze and a pop up will state: "DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_REM...
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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
1 year ago

Hey @Static-Jakz Did this start before or after Patch 3 (released yesterday)?

Also, when you have a moment can you give the following a try?

  1. Run the System File Checker tool, then Check for Windows and GPU updates
  2. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 
  3.  Repair the game files from the client you own it on. 
  4. Check if any background applications are stopping the EA app or your game.
  5. Perform a clean boot of your PC to disable background tasks that may be interfering with your game.

Thanks!

  • Static-Jakz's avatar
    Static-Jakz
    Rising Rookie
    1 year ago

    Hi,

    So it started around 3 days ago. I've been playing since launch but I hadn't had much time to play it in the last 2 weeks. In that time I would play maybe an hour a night.

    I had hoped Patch 3 would resolve the issue but it has happened twice since. Usually I can play a full mission, then maybe a short while after that I'll see a crash. I've also run through your suggested ideas above.

    I've also done a clean reinstall of the latest Nvidia driver, repaired the game file and uninstalled and then reinstalled the whole game.

    When I started up the game again after reinstalled it, it didn't go through lengthy shader compiling like the first time, just a quick shader verification.

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