Forum Discussion

21pwcakhtrj9's avatar
21pwcakhtrj9
Seasoned Newcomer
9 months ago
Solved

Game crashing when returning to Lighthouse from Crossroads

My game is crashing every time I try to return to the Lighthouse from the Crossroads. I am on a PC playing through Steam. 

I know a lot of people have mentioned this particular new bug on Steam since the patch came out but I figured it would be helpful if I attached my crash dump and dxdiag. 

I know you've asked some people for their EA IDs and error messages but I didn't attach this to an EA account yet.

discussion
  • EA_Shepard's avatar
    EA_Shepard
    9 months ago

    @21pwcakhtrj9 Yes, if you are in the EA app, you just right click and repair!

    On Steam, verifying the files would be the equivilant.

    When hot fixes are pushed, we wont know what they are specifically for until it happens. So if they have more pressing things those take precedence. 

4 Replies

  • 21pwcakhtrj9's avatar
    21pwcakhtrj9
    Seasoned Newcomer
    9 months ago

    I also have some new and wild graphical error when by the river in Arlathan forest. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    9 months ago

    @21pwcakhtrj9 Thank you for attaching all the info. It is indeed something the team is aware of and looking into. I have added your info to the ticket so that they could review it.

    Some players have been able to repair the game, and reload saves in order to get past it but this does not work for all. 

    New games seem to work though if you wanted to go in and test out new roles but be on the look out for any updates for the game!

    Thanks!

  • 21pwcakhtrj9's avatar
    21pwcakhtrj9
    Seasoned Newcomer
    9 months ago

    I wanted to check if repairing the game means re-verifying it and then clearing out and recompiling shaders or something else.

    I saw people mention that for some pre-this patch crashes but wasn't sure if a hotfix was incoming for this specific issue since so many people were crashing at Lighthouse.

    I do know code doesn't just offer a fix for itself and bug hunting is a process tho.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    9 months ago

    @21pwcakhtrj9 Yes, if you are in the EA app, you just right click and repair!

    On Steam, verifying the files would be the equivilant.

    When hot fixes are pushed, we wont know what they are specifically for until it happens. So if they have more pressing things those take precedence. 

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