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Selphie_666's avatar
Selphie_666
Rising Novice
9 months ago

Game wont load or removes custom character.

When I click continue, it never loads my game. If I go to a previous save, my character is back to its basic settings, no customisation. I have to go back and forth numerous times for it to finally load. Tonight over an hour and I've given up!  It's unplayable. Even if I go to the mirror it's forgotten what my character is supposed to look like. I'm so done.

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 months ago

    Hey @Selphie_666 

    Would it be possible to get a few extra bits of information?

    • EA ID (PSN ID/Gamertag):
    • Which platform are you on?
    • Does this happen at a specific point while playing, or after a certain time playing?
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag file and an EA app Error ID Number

    Thanks!

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