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Raneska's avatar
Raneska
9 months ago
Solved

Keyboard/Mouse/Controller No input

In Veilguard every few minutes my keyboard, mouse, or controller doesn't matter which one will loose all input in the game.  I'm running Logitech for both keyboard and mouse and Controller is an xbox...
discussion
  • holger1405's avatar
    holger1405
    9 months ago

    @Raneska 

    Repair the game.


    (EA app: My Collection > Click on the three dots on the game cover > Repair)
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

    If that alone don't helps,

    Please preform a clean boot and test the Game in clean boot mode.

    In clean boot:
    - Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
    - Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
    - Make sure any CORSAIR/Asus/Razor software is disable or deinstalled.

holger1405's avatar
holger1405
Hero+
9 months ago

@Raneska 

Do you have other input devices connected? (Drawing Pad etcetera)

What happens if you disconnect the controller? Does it still disconnect M&K?

  • Raneska's avatar
    Raneska
    9 months ago

    I've tried just keyboard and mouse and I've tried just controller still getting the issue.  I even tried switching to a different non-logitech keyboard and mouse to see if that helps to no avail

    • holger1405's avatar
      holger1405
      Hero+
      9 months ago

      @Raneska 

      Repair the game.


      (EA app: My Collection > Click on the three dots on the game cover > Repair)
      (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

      If that alone don't helps,

      Please preform a clean boot and test the Game in clean boot mode.

      In clean boot:
      - Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
      - Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
      - Make sure any CORSAIR/Asus/Razor software is disable or deinstalled.

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        9 months ago

        @Raneska Hi there! I wanted to check in and see how things are going. Are you still experiencing any issues?

        Thanks!

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