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ZenoFin's avatar
ZenoFin
Rising Novice
9 months ago

LOAD ERROR - An error occurred while trying to complete your request

Hello, After 22 hours of gameplay, nothing helps load my previous saves anymore. When I try to load one, I get a ‘LOAD ERROR - An error occurred while trying to complete your request’ message. For a...
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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 months ago

Hey @ZenoFin 

Thanks for letting us know what you're running into with the Veilgaurd. If you are still running into the error "Load Error", please let us know the following information. 

  • EA ID (PSN ID/Gamertag):
  • Which platform are you on?
  • If possible please share a copy of your Save file in a reply to this thread. 
    • If you have issues, try zipping the file
  • If possible, share a Screenshot or Clip...
  • DxDiag file 
  •  EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 months ago
    Hi @ZenoFin, To confirm are you playing on your HDD or SSD storage device?

    • ZenoFin's avatar
      ZenoFin
      Rising Novice
      9 months ago

      Hi @EA_Illium , I'm currently using HDD. I read that some people managed to fix the issue by moving the game to an SSD, so I tried that too, but the problem still persisted for me. I moved the game back to HDD. Thanks!

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        9 months ago

        Hey @ZenoFin 

        To confirm DATV is only supported on the lowest settings for the game. 

        If you are playing on more recent hardware and/or at higher settings you will want to be on an SSD. We might have an issue if this is the case where something with the save if broken. 

        If possible, can you move the game to an SSD? Then first test the oldest save you have, if you get the same error try testing on a new playthrough. 

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