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Sophila9's avatar
Sophila9
9 months ago
Solved

PC Crashes every time I launch Dragon Age: The Veilguard

Begging for help here. I’ve been waiting ten years for this game, and I’m unable to play it. Downloaded the game on Thursday. Played all night Thursday night. On Friday, I decided that the graphi...
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  • Sophila9's avatar
    Sophila9
    9 months ago

    Wanted to update everyone- after my 8th trip to Micro Center, we discovered that the new CPU I had was defective. I have a new one and it works perfectly. No more issues, and I’m playing now on ultra! Thank you to everyone who offered assistance. 

Sophila9's avatar
Sophila9
9 months ago

I believe I've attached what you need.

Previous components were:

PSU: EVGA 650w

GPU: XFX RX-5800P8D V8.0

CPU: AMD Ryzen 5 3600 

I have also since deleted the shaders folder, reflashed BIOS, run multiple overheating tests, and went through to check for updates on every single driver. It's still crashing my whole PC moments after launch. Also tried launching the game in DX 11, that didn't work either.

holger1405's avatar
holger1405
Hero+
9 months ago

@Sophila9 

Please preform a clean boot and test the Game in clean boot mode.

In clean boot:
- Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
- Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
- Make sure McAfee WebAdvisor software is disable or deinstalled and that your GPU & CPU are not overclocked.
- Make sure only your Mouse and keyboard are connected to the PC

  • Sophila9's avatar
    Sophila9
    9 months ago

    Thank you for your response. I did everything as you said, and unfortunately, it crashed my whole pc right away again. 

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      9 months ago

      Hey @Sophila9, Thanks for trying those steps. To check, do you have Veilguard installed on your C drive or E drive? 

      Also, to confirm, do you have any other programs running when you attempt to play Veilguard? The game requires 16 GB of RAM on any setting tier, and I noticed your system only has 16 GB. So, if you attempt to run another program or Windows needs to use some system resources, we might be going past the resources your system has, leading to this issue. 

      Cheers!

    • holger1405's avatar
      holger1405
      Hero+
      9 months ago

      @Sophila9 

      Do you get a BSOD or is the PC just switched off?

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        9 months ago

        Hey Everyone, Just wanted to update the team has released a new patch 1.0.0 you can find more information here.

        Let us know if this has changed anything for you, Cheers!

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