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DiMarie81's avatar
DiMarie81
New Traveler
8 months ago
Solved

[Xbox Series X) Cosmetics Not Unlocking on Next Playthrough

For reference I have Dragon Age Veilguard Deluxe on Xbox Series X

 I'm on my second play through and keep having the same issue of certain cosmetic items not unlocking even after I have bought them from vendors or looted them from chests. They show on the screen with the star meeting it's a new item but they stay locked and I can't not wear them. Does anyone know why this is happening or how to fix this? Please see attached photo, thanks.

discussion
  • EA_Shepard's avatar
    EA_Shepard
    8 months ago
    Accepting as a solution for visibility purposes


    Hey, Rooks!

    This issue is currently an issue that the team is aware of and has been looking into. As we are not monitoring AHQ as much anymore, we are now monitoring the new EA Forums.

    Can you please post your issue with this on one of the threads here: https://forums.ea.com/search?q=cosmetic&location=board%3Adragon-age-the-veilguard-tech-issues-en 

    This will help us track players who are experiencing this issue, help them find resolutions to your issue, and give us more data to send to the team for review!

    Thanks!

3 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago
    Accepting as a solution for visibility purposes


    Hey, Rooks!

    This issue is currently an issue that the team is aware of and has been looking into. As we are not monitoring AHQ as much anymore, we are now monitoring the new EA Forums.

    Can you please post your issue with this on one of the threads here: https://forums.ea.com/search?q=cosmetic&location=board%3Adragon-age-the-veilguard-tech-issues-en 

    This will help us track players who are experiencing this issue, help them find resolutions to your issue, and give us more data to send to the team for review!

    Thanks!

  • DiMarie81's avatar
    DiMarie81
    New Traveler
    8 months ago

    I just posted the same info on the technical issues ang bug forum like you said. Thank you. Is there a time frame of when this will get fixed?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @DiMarie81 Awesome Thank you so much for posting it there as well. I've got this notated down so once I pull more data on this one I will pass it along.

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