I have never been able to start the cut scene. I went into the portal. My game crashed, I reloaded and now when I go thru the portal, I just casually walk through. This is kinda a drag on my 60 hour first play thru, as I'm sure this affects the ending and it certainly affects my understanding of what happening:(
Sorry to hear that! I feel the exact same way, they make this quest line out to be a really important one to the lore and then now I've seen quite a few people with this issue at one stage or another of this quest. At this point I have to leave the character in the photo (my main playthrough) behind until there is a fix for this and move on to another save/character so I don't lose the chance to finish this quest before the ending. We've had 2 patches now and I haven't even seen any indication that this is on EA's radar from a team member yet unfortunately. Best of luck to you and all of us hoping for a fix soon 🙏
