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TaroBum's avatar
TaroBum
Seasoned Rookie
2 months ago

Camera control issues.

Hello,

I am also having the issue where my camera points straight down and I am unable to move it. I am able to create my character and get through the first cut scene but as soon as the game gives me control to move around in the town the camera just points down. And i cant control it. 

I am currently unable to play the game... I have tested with my Razor keyboard and mouse, and PS5 Controller. Neither will work. Camera just points down.

I have tried adjusting mouse settings and can sometimes get the camera to look right, but its as if something else is giving input commands. I have also tried unplugging everything but my PS5 controller and it still doesn't work. I have also unplugged everything but mouse and keyboard, shut down PC, turned back on PC, started game and it still didn't fix it. I also do not have any other programs running in the background other than anti virus and steam. I have made sure no other Razor program is running in task manager. I have also updated graphics drivers.

A fix for this would be awesome cause I legit cant play the game and I spent like 2 hours customizing my character lol and I'm excited to actually get into the game. 

It has been 2 days now and I can not play the game. I am close to begging steam for a refund as I cant play the game I paid for. 

Please help. 


UPDATE 

I think I found my issue. I opened "Set Up USB game controllers" on (PC - Windows). Turns out I had an optional virtual controller driver that I installed a while back. No other game has ever had an issue with it, but as soon as I uninstalled it the problem went away. 


Hope it helps.

  • TaroBum's avatar
    TaroBum
    31 days ago

    I think I found my issue. I opened "Set Up USB game controllers" on (PC - Windows). Turns out I had an optional virtual controller driver that I installed a while back. No other game has ever had an issue with it, but as soon as I uninstalled it the problem went away. 

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager

    Hey TaroBum Hope all is well, and thanks for reaching out to the community!

    First, others have called out an issue with the Razer Synapse software. If that's running please close it and restart Veilguard to see if this continues. 

    If so, try disconnecting any other input device you have outside of your mouse and keyboard and check if this continues. 

    Thanks!

    • TaroBum's avatar
      TaroBum
      Seasoned Rookie

      I think I found my issue. I opened "Set Up USB game controllers" on (PC - Windows). Turns out I had an optional virtual controller driver that I installed a while back. No other game has ever had an issue with it, but as soon as I uninstalled it the problem went away. 

    • TaroBum's avatar
      TaroBum
      Seasoned Rookie

      Hello

      Thank you for the reply. As stated above, I have already tried these steps and have not found any luck. I have ensured no other Razor or such software is running before, and while the game is running through task manager. I don't have anything else running but Steam and my anti virus software. I have also already ensured I do not have anything else plugged into my PC but my keyboard and mouse (I have also tried with just my PS5 controller by running Steam Big Picture mode) while starting the game, and I mean nothing else. Just HDMI, Power, cat cable for internet, and keyboard mouse/PS5 controller (tried each one separately).

  • BearlyMedia's avatar
    BearlyMedia
    Seasoned Newcomer

    I'm having the same issue. 

    I was experiencing the Dodge + Ranged Attack buttons not working issue--and when I followed the work around suggestions my Dodge + Ranged Attack worked but my mouse behaved exactly as you described; it's as if something is pulling my mouse directly up when I try to move it.

    Either my Dodge/Ranged Attack doesn't work, but my mouse works fine. Or the inverse. Very frustrating.

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