Forum Discussion

leasophie1707's avatar
leasophie1707
Rising Newcomer
27 days ago

Can’t access Cutscene after CC?

My game gets stuck on a black screen with my cursor while I get sounds from the bar in the background. No matter how long I wait, nothing happens. Have tried to make another save file, still the same issue. Does anyone have an idea on how to fix this? :( Have already turned down the graphics in case its that

  • OddlyOtter's avatar
    OddlyOtter
    Seasoned Novice

    Similar thing for me. I do manage to get in but I'm left with a headless rook in the bar. Can't do anything else. The cutscene just won't load.

    Also lowered graphics etc. 

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager

    Hey Everyone, 

    I wanted to check if anyone is still seeing crashing at launch after updating their BIOS. If so, be sure to try the steps on our post: Dragon Age The Veilguard - Technical Assistance & Bug Reports | EA Forums - 4985821

    We can also try a few workarounds depending on exactly what is happening. 

    • Unable to continue past "Press Start To Play" - Try making changes to Windows Defender, steps here
    • Crashing during Shader Compilation - Check for BIOS, Windows, and Graphics Driver updates. 
    • Inputs not registering in Character Creator or when playing, Try disabling any third-party software (like Razer Synapse) and check if this continues. If this continues, try using a different peripheral. 

    After going through the above troubleshooting and workaround. If you continue crashing at launch or when trying to start a new game, please let us know the following. 

    • EA ID (PSN ID/Gamertag):
    • Which platform or client are you on?
    • Are you getting an error message?
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag file and an EA app Error ID Number

    We can use this information, to help make the team aware of the issue and to further investigate. 

    Cheers!