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darkangel101316's avatar
darkangel101316
Rising Novice
2 years ago

Character Customization White Screen

I just downloaded veilguard this afternoon and I was absolutely surprised at the character customization. My laptop meets all the requirements, but yet the screen was practically all white on charact...
pc
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey Everyone, 

I wanted to check if anyone is still seeing crashing at launch after updating their BIOS. If so, be sure to try the steps on our post: Dragon Age The Veilguard - Technical Assistance & Bug Reports | EA Forums - 4985821

After going through the above troubleshooting. If you continue crashing at launch or when trying to start a new game, please let us know the following. 

  • EA ID (PSN ID/Gamertag):
  • Which platform or client are you on?
  • Are you getting an error message?
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag file and an EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate. 

Cheers!

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