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probably_haley's avatar
probably_haley
New Novice
8 days ago

DATV Won't Open

As of a week or so ago my Dragon Age game WILL NOT OPEN. I have tried everything I can think of (uninstall/reinstall, run as admin, delete shade cache, check file integrity through steam, updated drivers) NOTHING has worked.

When I go to open the game (through steam or using the desktop shortcut) it will pop up like the game is trying to load, but it never get farther than a white screen before crashing and closing the window. I am lost and utterly heartbroken. I have over 100 hours in the game and only 6 achievements away from completing the game entirely. Please somebody tell me there is a fix for this.

bug
crashing
pc
technical issues

1 Reply

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  • holger1405's avatar
    holger1405
    Hero+
    3 days ago

    probably_haley 

    Sorry for the late reply, please add a DxDiag to your next reply.

    A DxDiag is an overview of your PCs technical features and recent software errors.
    There is no personal info in it except for the “Machine name” in the second row.
    (You might delete the “Machine name” line if you wish too.)

    How to create a DxDiag:

    1. Press the Windows key and "R" at the same time.
    2. Copy and paste or type "DxDiag" (Without the quotes) into the new field. > ENTER
    3. Wait until the green bar is gone > Click on "Save all information"
    4. Save the file to your desktop.
    5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
    6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
    7. Type you massage > Reply.

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