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A full computer specs might help for a start, possible a scrennshot for error might help as well, and, have you checked the Reliability History (control panel => security and maintenance).
Also what windows version you have and if it is updated and if you use an 3rd party antivirus which one it is. How is the state of windows paging file (drive and size)?
Step by step, when launching the game:
1. Validation and update check involving communication between platform (EA-App or Steam) and server via operating system (internet connection, firewall and antivirus have to work properly and allow the data exchange). The platform window is still visible on the screen.
2. Game starts and does validation for hardware requirement involves the game engine check for compatible hardware and software support (windows state, drivers and hardware capabilities). The platform gets minimized nothing new appears on the screen at that point, intense storage and CUP usage.
3. Game starts, a black windows appears which switch to full screen or just jump to full screen (black at the beginning). That is the point where game engine set up loading assets based on existing environment.
In your failed attempts, up to which point you made it?
The biggest concern is how what you said about "I tried to make sure that there were no background programs that could be interfering with the computer's ability to launch it, but it still will not work." Tackling the background processes without somewhat advanced knowledge (youtube is the worse source of inspiration for that) is problematic and can create a lot of problems.
Oh, comparison for this game with any other products is irrelevant. Even DAI (same core game engine) is different and cannot be be used as reference.
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