DirectX Error
So I've managed to play through the introductory bit, in the infirmary when trying to leave the game crashed with a DirectX error popup saying the following: See a few others have ran into th...
Forum Discussion
EA_Illium
Community Manager
Community ManagerHey Everyone,
If you are still running into the DirectX Error 'GetDeviceRemovedreason", let us know the following information if you have not already.
- EA ID (PSN ID/Gamertag):
- Which client are you on?
- Does this happen at a specific point while playing, or after a certain time playing?
- If possible share your save file (or a zip or download link to your save file)
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
- EA ID (PSN ID/Gamertag): Carot44
- Which client are you on? Steam (PC)
- Does this happen at a specific point while playing, or after a certain time playing? It happens immediately when I launch the game.
- If possible share your save file (or a zip or download link to your save file) I haven't been able to play the game so I don't have a save file
- If possible, share a Screenshot or Clip... See attached below a screenshot of the error message. Other than that it's just a black screen with a windows border and the taskbar.
- If on PC, please share a DxDiag file and an EA app Error ID Number See below. I'm launching the game through Steam, and not using the EA app so I don't have an Error ID Number.
Hope you are able to fix it!
