DirectX Error
So I've managed to play through the introductory bit, in the infirmary when trying to leave the game crashed with a DirectX error popup saying the following: See a few others have ran into th...
Forum Discussion
EA_Illium
Community Manager
Community ManagerHey Everyone,
If you are still running into the DirectX Error 'GetDeviceRemovedreason", let us know the following information if you have not already.
- EA ID (PSN ID/Gamertag):
- Which client are you on?
- Does this happen at a specific point while playing, or after a certain time playing?
- If possible share your save file (or a zip or download link to your save file)
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
EA ID: Erenyin
Which client are you on? Steam (PC)
Does this happen at a specific point while playing, or after a certain time playing? Various. Some fixes have worked for a while and then stopped helping. Behaviour that has been fine one day has changed in the next. Turning off strand hair has fixed instances of specific crashes detailed below, but I haven't run the game for long enough with it off to confirm if it fixes the random instances too.
Some specific instances always seem to trigger a crash, of those I remember:
- entering the eluvian room in the Lighthouse
- the start of the cutscene waking up in the infirmary after the introductory sequence
- the start of every dream/meditation cutscene with Solas in the Fade that I've had
- the start of the cutscene with Bellara repairing the eluvian
- using the mirror of transformation for a second time (the first time seems to work, at least if it's quick)
However, there have also been seemingly random instances unrelated to specific events or played time:
- while the game was paused and I was out of the room (ESC pause menu, not skills/party/etc)
- while viewing the companion menu and switching between characters
- others that I'm not remembering
I've applied the patch and re-tested those that I can with available save files, with no improvement from the pre-patch version.
DxDiag is attached.
