Forum Discussion
What i find strange is the fact the DLC is not like separate content. It seems to me it's more so already in every persons game but it is unlocked from EA's end to show up in the game. You can't install and uninstall it separately and I think that's where the issue comes in with those of us who don't have it showing up. If it was like normal DLC where you can download it then this issue would not have been a thing.
I noticed that too; it seems to be the same on Steam. Before I bought the Deluxe skins, for example, there appeared to be invisible slots for them in the wardrobe (there was no crossed-out slot for them in the respective menus themselves, but companion collections would say you were still missing one from each slot in the sidebar stats -- or two, for the armor from whichever Hero of the Veilguard route you didn't choose for them). As I understood it, even the free Watcher weapon skins had been data-mined before their official release (still very thankful that that "DLC" now grants access to the wardrobe as soon as you get to the Lighthouse though lol).
I wouldn't be surprised if all that created some kind of internal communication issue with whatever flag normally tells the game that you have the items in question. I'm relieved this problem didn't carry over to Steam despite the similar setup, but my heart goes out to the EA players this has been plaguing, especially with prices being so inflated. You're owed what you paid for, simple as that.