Forum Discussion
[Information and Troubleshooting]
Hey Everyone,
I wanted to check if anyone is still seeing crashing at launch after updating their BIOS. If so, be sure to try the steps on our post: Dragon Age The Veilguard - Technical Assistance & Bug Reports | EA Forums - 4985821
We can also try a few workarounds depending on exactly what is happening.
- Unable to continue past "Press Start To Play" - Try making changes to Windows Defender, steps here.
- Crashing during Shader Compilation - Check for BIOS, Windows, and Graphics Driver updates.
- Inputs not registering in Character Creator or when playing, Try disabling any third-party software (like Razer Synapse) and check if this continues. If this continues, try using a different peripheral.
After going through the above troubleshooting and workaround. If you continue crashing at launch or when trying to start a new game, please let us know the following.
- EA ID (PSN ID/Gamertag):
- Which platform or client are you on?
- Are you getting an error message?
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
EA_Illium
I have tried everything you suggested plus some. I've updated the bios, the drivers, deleted shader cache, reinstalled the game a few times on internal and external drives. Restarted the pc several times and changed security settings several times - Nothing is working. I just bought the game yesterday. Here's all the other info I can provide.
EA ID: Vividdreamer4
PC - Predator Helios 300, EA App
Error -
EA Error: bef32e72-3fd3-43ae-8830-dd91cc5f3f9e
DXdiag: