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OutoOlio's avatar
OutoOlio
New Rookie
21 days ago
Solved

Dragon Age Veilguard PC, serious stutter.

I played Veilguard over year ago, today I tried it again, I was planning to continue story which I have player over 52 hours. I have upgraded to Windows 11 and when starting game (after game update) it was impossible to continue. Game was stuttering so badly that can't continue it anymore. It was working nicely over year ago, Windows upgrading caused that ?

pc
technical issues
  • holger1405's avatar
    holger1405
    19 days ago

    OutoOlio​ 

    There are many VIDEO_ENGINE_TIMEOUT_DETECTED errors in your DxDiag. 

    This means the a part of the graphic engine, most probably the graphic driver did not responded in a timely fashion and the OS reseted the driver to prevent a compleat system crash. 
    This could also explain the problems with BG3. 

    As Fred_vdp​ mentioned it would be good to clean install your NVIDIA graphic driver: 

    1. Follow this manual to the letter to completely uninstall the NVIDIA graphics driver.
      IMPORTANT: if you use a Pin to log into Windows 11 don't use DDU in safe mode!
      Use it in your normal Windows session.
    2. Restart the PC.
    3. Install the new NVIDIA graphics driver
    4. Restart the PC > Go online.
    5. Test the games.

     

9 Replies

  • holger1405's avatar
    holger1405
    Hero+
    21 days ago

    OutoOlio​ 

    I moved your post into a separate thread because the other thread hasn't been used for over a year and is outdated. 

    Please add a DxDiag to your next reply.

    A DxDiag is an overview of your PCs technical features and recent software errors.
    There is no personal info in it expect for the “Machine name” in the second row.
    (You might delete the “Machine name” and “Machine Id” line if you wish too.)

    How to create a DxDiag:

    1. Press the Windows key and "R" at the same time.
    2. Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
    3. Wait until the green bar is gone > Click on "Save all information"
    4. Save the file to your desktop.
    5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
    6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
    7. Reply.

     

  • OutoOlio's avatar
    OutoOlio
    New Rookie
    20 days ago

    DxDiag attached, I doubt that it would help. Best FPS rate was 7 when I tried game yesterday. Veilguard is not only game which Windows 11 ruined. In Baldur's Gate III I change to use Vulkan instead of DX12 because of stutter.

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    19 days ago
    OutoOlio wrote:

    Best FPS rate was 7 when I tried game yesterday.

    To be clear, since you said stutter: Is it that the framerate is higher and then drops to 7 fps, or is it a constant low framerate?

    In addition: Have you updated graphics drivers since switching to Windows 11?

  • holger1405's avatar
    holger1405
    Hero+
    19 days ago

    OutoOlio​ 

    There are many VIDEO_ENGINE_TIMEOUT_DETECTED errors in your DxDiag. 

    This means the a part of the graphic engine, most probably the graphic driver did not responded in a timely fashion and the OS reseted the driver to prevent a compleat system crash. 
    This could also explain the problems with BG3. 

    As Fred_vdp​ mentioned it would be good to clean install your NVIDIA graphic driver: 

    1. Follow this manual to the letter to completely uninstall the NVIDIA graphics driver.
      IMPORTANT: if you use a Pin to log into Windows 11 don't use DDU in safe mode!
      Use it in your normal Windows session.
    2. Restart the PC.
    3. Install the new NVIDIA graphics driver
    4. Restart the PC > Go online.
    5. Test the games.

     

  • OutoOlio's avatar
    OutoOlio
    New Rookie
    18 days ago

    I did as instructed and now game is working properly. My sincerest thanks.

  • OutoOlio's avatar
    OutoOlio
    New Rookie
    18 days ago

    btw, Baldur's Gate 3 problem was also fixed with this solution as you mentioned it could.

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    17 days ago

    btw, Baldur's Gate 3 problem was also fixed with this solution as you mentioned it could.

    I have read that Baldur's Gate 3 can get unstable with Vulkan, so I'm glad to hear you can get it to run again in DX12 DX11.

    Edit: Got version numbers mixed up.

  • holger1405's avatar
    holger1405
    Hero+
    17 days ago

     

    OutoOlio wrote:

    btw, Baldur's Gate 3 problem was also fixed with this solution as you mentioned it could.

    Great to hear! It's a banger of a game and easily one of my all-time favourites. 

    Especially because Fred_vdp​ is right, DX11 seams to be the preferable interface at lest on NVIDIA GPUs. 



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