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116 Replies
- Sharpeh_Firebear12 months agoNew Rookie
Having the same issue.
AMD Ryzen 7 7800 8-core Processor
32gb RAM
SSD
AMD Radeon RX 6800
Game plays fine through character creation. 1-5 minutes into the prologue not only does the game crash, it shuts down my entire pc. No error message. First the Monitors go dark, then the tower shuts down. On booting back up, no error message. I have tried verifying game files, lowering graphics settings, disabling VSync, uninstalling and reinstalling game, deleting shader cache. Nothing works. - Ozriell-_-12 months agoNewcomer
I have rtx 4090 too and crash at start up every time. deleting shaders work but game lags a lot.
- Istandor12 months agoSeasoned Newcomer
EA_Illiumthe issue is the shader compiling process. I can play the game by deleting the shader cache but my game stutters and has graphical errors. I am running a RTX 4090 and a i9-13900K with 128GB DDR5 RAM. The issue exists with the game please provide this feedback to your support team.
- Wiltonicol12 months agoNewcomer
This helped me get rid of crashes (at the moment of launch, at the moment of shader generation):
1) Disabling all hyperthreading of the processor (SMT OFF in AMD)
2) Enabling Spread Spectrum in the BIOS - KateThxBai12 months agoSeasoned Novice
After a lot of testing, I think I found something that helps with cpu-based instability: reduce minimum processor state in your windows power plan settings to 95% or generally anything below 100%, make sure your fans/aio are tuned aggressively, if you have a hybrid processor (intel 12th gen and onwards) use process lasso to free the e-cores. Maintaining your cpu cool should help with crashes. For performance, load into the game and give it 10 or so minutes for it to get any missing shader work out of the way.
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I had the game not only crash on me, but also crash my entire computer, consistently, on startup. I updated my drivers, deleted shader cache, and neither of these helped. I then updated my BIOS, which allowed me to run the game long enough to discover that there's a bug in the startup sequence that maxes out CPU usage across all cores. I discovered it through a combination of HWMonitor, which showed my CPU hitting 100C during shader compilation, which makes no sense, and then through ProcessLasso I observed how Veilguard was maxing out all of my cores. I proceeded to limit the process to only half of my performance cores, and this got the game to chill out. I then opened up the other half of perf cores but the game retained a reasonable amount of CPU usage.
So far I've been able to build shaders, change settings in the menu, and create my char. Now, going through the initial sequence (at the bar), I notice that the game seems excessively CPU-bound, with AVG FPS < 50, and really bad frame-pacing with 1% lows in the low 20s, seeing about 80% GPU usage and a sizeable >40% CPU usage. This is especially strange as I have graphics maxed out without DLSS, so I'd expect to see a lot more GPU usage. Even with the game paused as I type this I'm seeing CPU bouncing between 40% and 50% which is unbelievable considering that, well, the game's paused. Hopefully the team can figure out what's going on with the CPU load.
Edit 1: added a screenshot of tanking performance with low GPU and high CPU usage...will play more with the settings later
Edit 2: dropped graphics settings to low. Performance is not a lot better. I guess I'm getting 13 more frames, but I don't see how this game demands so much from my CPU and still only delivers 45 frames. Meanwhile my process lasso shows my CPU getting slammed constantly, and HWMonitor has >90C spikes left and right. No other game does this.
Edit 3: I didn't notice the BIOS update reset all my settings, so I went back in and managed to squeeze a bit better performance. However the CPU kept getting hammered. After a while, performance got better, CPU dropped to mid 40%, and my FPS managed to comfortably linger around 60fps, at times exceeding 70. However, the CPU keeps getting randomly hammered, resulting in crazy temps and performance drops. Someone else mentioned here that we might be seeing shader-related issues, and I think that's what's going on here: there's missing shaders and the game's compiling them at-runtime like there's no tomorrow. It would explain why performance almost doubles after letting the game sit for an hour, but randomly degrades as new content appears.
My specs are thus:
- OS: Win11 Pro
- CPU: i9-12900k
- RAM: 64GB DDR4
- GPU: RTX 4090
- Mainboard: Asus ROG Strix Z690-A
- Display: 4k @ 144hz (capped at 120hz)
- None of my parts are OC'd outside default
- Rusty73712 months agoSeasoned Newcomer
I was able to play for 6 hours yesterday without any crashes on my 1080ti, but I just reached the "Ritual Site at the Ancient Bridge" section of the game and the game crashes within 2-3 minutes.
Fixes I've tried that were unsuccessful:
- updated graphics driver
- updated BIOS
- confirmed Windows is up to date
- deleted Shaders cache folder for Veilguard
- repaired game files in Steam
- uninstalled and reinstalled the game
- uninstalled and reinstalled NVIDIA GeForce Experience since I have been unable to optimize the game in GeForce Experience. My wife has a 2060 GPU and has had no issues being able to optimize game settings in GeForce Experience.
- lowered game graphics settings
- changed Shader Cache Size to 100 GB on NVIDIA Control Panel
- confirmed PhysX settings are set to graphics card in NVIDIA Control Panel
- freed up over 300 GB of space on SSD
I have done every fix I can find without success. I think this is going to require a hotfix from BioWare. - Bamono12 months agoSeasoned Newcomer
Same thing happens to me.
- Coderlina12 months agoRising Novice
I have the same issue, I also tried preview graphics driver from AMD and updated my bios.
- Cardeon12 months agoNewcomer
Update: seems to be stable the last 2h
Same problem for me, the game always crashes after a few minutes in the game. What seems to help me now is to limit the monitor frequency to 60Hz in the Windows settings as well as in the game itself. I could now play for almost 1h without crashing. I still have to test whether it lasts. My monitor is an ASUS XG32VQR with 144Hz with GPU RTX4070TI Super; CPU I7-13700K, WIN11 64bit, 32GB RAM
- Sharpeh_Firebear12 months agoNew Rookie
Update: After going through two more crashes I'm starting to notice a pattern: They always happen during cutscenes/dialogue whenever the autosave icon is rotating in the bottom right corner. Could the issue be related to the auto save feature?
Finally got a flash drive so I could update my BIOS. I did so, and the game ran smooth for about 5 minutes in the prologue, then crashed my entire PC again. At this point I'm about to ask for a refund. EA_Illium- EA ID (PSN ID/Gamertag): Sharpeh_Firebear, but I bought it on steam. Steam ID is raedoe
- Which platform or client are you on? steam on pc
- Are you getting an error message? no
- If possible, share a Screenshot or Clip... impossible to do so, since the ENTIRE PC crashes.
- If on PC, please share a DxDiag file and an EA app Error ID Number
Extremely upsetting that I preordered this game and it's completely unplayable. My PC specs are far better than the minimum requirements. My drivers are up to date. My BIOS is up to date. The inside of the pc is clean. I have tried deleting shader cache. I've uninstalled/reinstalled. I've turned off VSYNC. This is absolutely ridiculous. It's been out 3 days, no patch, no clear solutions.
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