EA App PC - No Deluxe and PreOrder items

Hi 

I am on the PC, using the EA App.

No items and No DLC chest were spawning in the Lighthouse. I tried with at least two different characters and waited even with the story to progress a little further in case it was progress-locked.

The image confirms my purchase; I am very disappointed in the customer service provided, considering this is meant to be a big game from what I would feel so far to be a successful IP. This should be an easy issue to detect and fix any bugs caused.

I have tried repairing the install from within the EA App, but I do not feel I should have to try as a potential workaround the uninstall and reinstall of the whole game.

I have waited patiently since the launch date for the issue to be fixed and felt now is the time to speak out.

Regards
Iain