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Aurali_slp's avatar
Aurali_slp
Rising Scout
11 days ago

[EA App] Sign in With Your EA Account Error

Why am I suddenly getting this  1. I did not play the game on EA Play or EA Play Pro subscriptions 2. I cannot resize or get to the password box 3. The last time it appeared, I clicked on the ...
bug
installation
launching
pc
technical issues
  • Aurali_slp's avatar
    Aurali_slp
    9 days ago

    To be on the safe side, I will try.

    1. Uninstall Dragon Age Veilguard
    2. Close EA App
    3. Restart EA App
    4. I get some issues loading parts of the EA App, just like Cantiras  does (see post above). Control+R helps reload that part of the EA App.
    5. Get the "renew EA Play" popup and close it
    6. Download and reinstall Dragon Age Veilguard  


    The theory is that if there was a bug in the EA App and account licencing, and it installed an "EA Play" copy of the game and DLC rather than the "non-EA Play" copy as it should have done the latter, the EA App interface might default to "EA Play" versions of the games by default.   

    Then, the issue is in the EA App itself and account servers regarding the switching between licencing formats, and this is no different from a similar issue Adobe had when switching from client-based product licencing to Software as a Service (SaaS) product licencing. 

    [UPDATE] the above has worked , and marked as a solution 

    wexxam  maybe this will help your issues as well
    EA_Shepard  thank you again for your help 

Aurali_slp's avatar
Aurali_slp
Rising Scout
11 days ago

To update 

I did have an EA Play subscription, which has recently expired,  as I have received pop-ups in the EA App on my PC telling me this. 

1. asking if I want to renew
2. saying which games will be removed from my game library 

This, though, should not interfere with  Dragon Age Veilguard, as this DAV game was purchased outright.

The Chest is not spawning.

 

This should not be causing problems on the account , if it is EA needs to fix it 

 

 

  • wexxam's avatar
    wexxam
    Rising Hotshot
    11 days ago

    I thought this could be related as well! I had the same pop up asking me to renew my subscription come up many times during this year (I don't recall ever subscribing though) so it might very well be related to EA Play. However I did subscribe for a month about 2 weeks ago just to see if it would fix this issue but it didn't (I didn't subscribe to the Pro version though so it might be different?). So who knows but this really could be a reason for the DLC not working for some of us.

    Could anyone else chime in and tell us if you also see the "renew EA Play" pop up on the EA App and if the DLC is working or not?

    And for you Aurali_slp was the DLC working for your other saves but then this pop up showed up and it stopped working for all of them?

    • Aurali_slp's avatar
      Aurali_slp
      Rising Scout
      11 days ago

      wexxam 

      Like you, I had an EA Play subscription running, but it was unrelated to fixing anything in Dragon Age Veilguard.

      My observations are 

      1. As far as I know, my account still had time left on EA Play when Dragon Age Veilguard was released.
      2. I have the same issue as everyone else with the DLC not working.
      3. Then, randomly, the DLC worked for Dragon Age Veilguard
      4. Then, the "renew EA Play" pop-up 
      5. A message about X content was removed from my EA App Library ( Sims 3, etc.) but not Dragon Age Veilguard.
      6. I started getting occasional log-ins to active Dragon Age Veilguard pop-ups when launching the game.
      7. The DLC has not been working since I started getting this pop-up "renew EA Play" or "log in to active Dragon Age Veilguard."


      Thankfully, the characters with working DLC content ( pre-order and deluxe) still have it working, but I cannot get it working for any new "Rooks" I create.

      This is starting to become very, very annoying for me game immersion-wise, "Blood Dragon Armor" (BDA) is a super secret club that my MCs are part of, where the first rule of the BDA club is " you don't talk about BDA".  The MCs and BDA members are deployed to save Thedas from threats no one else can.



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