I had just started Dragon Age the Veilguard and was experiencing some lag at the ritual site. I changed a couple graphics settings and restated the game and when I tried to load my save I encountered this problem. Restarting my PC did not solve the issue. The graphics settings were changing: lighting quality to medium, the terrain quality setting to medium and the terrain decoration setting to medium from high.What is your EA ID or Console ID (PSN ID/Gamertag)? lilllilly123What platform are you playing on?PC, Windows 11, SteamWhat is happening? (and what do you expect to happen instead?) Expecting a save to load, it is not.Does this happen in a specific area of the game? hard to say, none of the saves are loading before that area but before changing the graphics settings there was no reason to load a previous save. I made a new character, all the same settings, and when I tried to load one of those saves from the main menu I found that that save would load, however the character loaded without hair even after the train textures had generated.Please share any steps you've tried so far to resolve the issue:Restarted the game, restarted steam, tried to load a different save, restarted PC, tried loading from a different characterIf possible, share a Screenshot or Clip...As a note this is the least helpful error message I have ever seen. If on PC, please share a DxDiag file and an EA app Error ID NumberThe error does not give me access to either of these.

[Asking for Information] - Solving for Visibility. Hey Everyone, Thanks for letting us know what you're running into with the Veilgaurd. If you are still running into the error "Load Error", please let us know the following information. EA ID (PSN ID/Gamertag): Which platform are you on? If possible please share a copy of your Save file in a reply to this thread. If you have issues, try zipping the file If possible, share a Screenshot or Clip... DxDiag file EA app Error ID Number We can use this information, to help make the team aware of the issue and to further investigate. Cheers!

lilllilly123

Seasoned Novice

21 days ago

Error loading save

I had just started Dragon Age the Veilguard and was experiencing some lag at the ritual site. I changed a couple graphics settings and restated the game and when I tried to load my save I encountered this problem. Restarting my PC did not solve the issue. The graphics settings were changing: lighting quality to medium, the terrain quality setting to medium and the terrain decoration setting to medium from high.

What is your EA ID or Console ID (PSN ID/Gamertag)?
- lilllilly123
What platform are you playing on?
- PC, Windows 11, Steam
What is happening? (and what do you expect to happen instead?)
- Expecting a save to load, it is not.
Does this happen in a specific area of the game?
- hard to say, none of the saves are loading before that area but before changing the graphics settings there was no reason to load a previous save. I made a new character, all the same settings, and when I tried to load one of those saves from the main menu I found that that save would load, however the character loaded without hair even after the train textures had generated.
Please share any steps you've tried so far to resolve the issue:
- Restarted the game, restarted steam, tried to load a different save, restarted PC, tried loading from a different character
If possible, share a Screenshot or Clip...
- As a note this is the least helpful error message I have ever seen.
If on PC, please share a DxDiag file and an EA app Error ID Number
- The error does not give me access to either of these.

bug

technical issues

EA_Illium
20 days ago
[Asking for Information] - Solving for Visibility.

Hey Everyone,

Thanks for letting us know what you're running into with the Veilgaurd. If you are still running into the error "Load Error", please let us know the following information.

EA ID (PSN ID/Gamertag):

Which platform are you on?

If possible please share a copy of your Save file in a reply to this thread.

If you have issues, try zipping the file

If possible, share a Screenshot or Clip...

DxDiag file

EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!

prarierose
Newcomer
8 hours ago
I also have the same problem, but none of my saves will load. I have tried everything including uninstlling deleting all my saves and starting a new game. I am still having the probem with every save. IT SUCKS.
efafcfc354124dc8
Seasoned Newcomer
3 days ago
this happens on all the saves, even auto save.
since there is no fix, i cant play anymore till there is a patch... cool
(great this happens on a day I have free time)
Lanctus2
Seasoned Rookie
4 days ago
For those of you struggling with this LOAD ERROR like I did, I finally solved it. The fix I found that worked for me is here: https://forums.ea.com/discussions/dragon-age-the-veilguard-tech-issues-en/load-error---an-error-occurred-while-trying-to-complete-your-request/5008866/replies/5018581
- ShigureNatsu
  New Novice
  3 days ago
  Some people having this problem also use internal SSDs I think.
  Unfortunately, I can't and have the game installed on my HDD, BUT EA and Bioware said the game should run fine on those as long as we're using the lowest configuration, and that isn't the case... they really need to fix whatever issue is causing the loads to not work, especially since I can play some pretty big games on there (BG3, FFXIV, etc) so it's really Bioware specific. And if they can't fix it, then they should refund people that bought it to play on an HDD and make it 100% clear you can't play without a big internal SDD!
  Glad it's working again for you tho! ^^
Demigodsz
Rising Newcomer
5 days ago
Still no update on this issue, just waste my 28 hours playing the game.
Game not doing auto save or manual save .....https://prnt.sc/yns_vM7dk38O now I can't progress the game because it's not saving https://prnt.sc/zJ4bR5Lli02e
now I try to refund the game and the steam is not allowing me to refund because I play 28 hours of game play https://prnt.sc/a79fvZMlAdrh

another waste of money game............
KrystalVixine
Seasoned Newcomer
6 days ago
So I have been able to play with just loading saves from the lighthouse. Unfortunately every time I load in (even with the two patches) I get a default character. It's starting to get really annoying.
Demigodsz
Rising Newcomer
8 days ago
EA ID (PSN ID/Gamertag): Demigodsz
Which platform are you on?steam
If possible please share a copy of your Save file in a reply to this thread.
If you have issues, try zipping the file
If possible, share a Screenshot or Clip... : https://prnt.sc/pCzagEZBcXV0 https://prnt.sc/qQ47lyuXoaPX
DxDiag file
EA app Error ID Number
DxDiag.txt134 KB
ShigureNatsu
New Novice
8 days ago
Still can't load my saves with the new fix, even on low settings and with a frame rate limited at 30, and following all the other requirements btw.
Jokerbane97
New Novice
8 days ago
When writing this, the second update released today. I still had the error on my original save files so I figured the save files were completely corrupted by now. So, I started a new game by importing the character from my first game and so far I haven't had any big issues, had to reload the game once and it did load.
- ShigureNatsu
  New Novice
  8 days ago
  Will you let us know if that's still the case further in? Since starting a new game also worked for me at least for the first hour, but on the previous game I also had no problem until 5 hours in (Arlathan forest)...
  - Jokerbane97
    New Novice
    8 days ago
    I'm 3 hours in now, on my new game. Since my last post I closed the game and I've just launched it again just to test it and it is loading. Though I am loading from my manual saves as I read from earlier posts that they work better. And I am saving every 10 minutes in fear that load save error could happen again and I've lost trust in the auto-saves.
    
    I do think the issue after the updates was that the files got overrun and corrupted, so bes course of action is to start a new game, as frustrating and tedious it might be (until they potentially fix this issue altogether). I will update again if anything changes or maybe if (hopefully) not.
N7Spectre1989
Rising Newcomer
8 days ago
ea u came out with 2 patchs and have yet too fix this people cant play the game if they cant load there saves i say this should be your main concern right now and not the small stuff u been patching!!!!!
CorlainValez
Seasoned Traveler
10 days ago
One thing I noticed is that HDD (and external/low speed/older SSD I would imagine) is only supported on the Minimum specifications listed for Veilguard by EA:
Dragon Age™: The Veilguard - PC System Requirements (ea.com)
If you are using an HDD (or potentially an external/low speed/old SSD) it is only supported using the "Low" graphics preset only, any other graphics preset or higher level graphics support shows an SSD is required. So, regardless of the rest of your specs, if you are using an HDD (or potentially an external/low speed/old SSD) you should only attempt to play the game on the "Low" graphics preset. If you want to play the game on a higher graphics preset it is required that you have it installed on an internal SSD.
So, while EA did make it clear that unless you want to play the game on the "Low" graphics preset you can't use an HDD, they really should have made it much, much more clear in their requirements, especially on Steam where they did not post this graphic.
- ShigureNatsu
  New Novice
  9 days ago
  Thought that might have been the case but unfortunately even with my graphics on low/ray tracing off/frames reduced, and all sorts of combinations to reduce the load, it's not working on my HDD.
  I'm able to run BG3 and FFXIV without my computer breaking a sweat on there, so honestly, WTH Bioware/EA ??? Please FIX THIS!