Forum Discussion

goldog526's avatar
goldog526
Newcomer
2 months ago

Freeze/Crash during dialogue

Playing on PC, started dialogue in lighthouse when game crashed and received this error: 

DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The GPU will not respond to more commands").

  • D4KKI's avatar
    D4KKI
    Rising Newcomer

    Disabling strand hair in the graphic settings helped me. No crashes so far.

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager

    Hi  goldog526 

    Thanks for letting us know what you're running into with Dragon Age The Veilguard

    When you have a moment can we get the following details?

    • EA ID (PSN ID/Gamertag):
    • Which platform are you on?
    • Are you getting an error message?
    • Does this happen in a specific area?
    • If possible, share a Screenshot or Clip...
    • A copy of your save (you can zip the file to attach it in a reply)
    • If on PC, please share a DxDiag file and an EA app Error ID Number

    Cheers!