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emotionalrat's avatar
emotionalrat
Seasoned Novice
2 months ago

Frequent crashes & load errors

The game's stability has severly declined since I got it through Epic a few days ago. The first day I had 2 crashes; figured it was a problem with my PC since it was overdue for some TLC. The day after, it crashed 4 times... 
Third day I had to fight to even get it to work at all and I started to run in to the issue of not being able to load autosaves, which becomes an especially large problem when the game frequently crashes out of nowhere. Any time I try to load an auto save I get the very informative message: "Load error. An error occurred while trying to complete your request." where it tells me absolutely nothing about what is wrong and how to fix it.
Luckily I temporarily solved it by loading a chapter save, then loading my latest auto save afterwards but as of today this no longer works. I am only able to load temporary chapter saves and manual saves, which might not be that large of an issue if it was me who decided when to quit the game, but as it stands I have almost no say in the matter.

Thankful for any advice at this point. I realize some specifics about my computer may be required to troubleshoot; I'm not the most tech savvy so I'm not sure what's important to write down right off the bat but if anyone can help I'll gladly look in to it and reply ASAP!

3 Replies

  • emotionalrat's avatar
    emotionalrat
    Seasoned Novice
    2 months ago

    Aaaand of course it stopped working again as soon as I posted 🙃 The crashes are solved; it was just my computer on life support, but the load errors seem to only occur during specific hours so I'm thinking it could be an issue with the game servers which - of course - we can't really do much about. I've been unable to load any saves in the daytime (~12am - 8pm) this past weekend and today (Monday) it went without a hitch right up until about 8.30pm, which would make sense in regards to working/school hours (give or take a few hours for players in different time zones). Could be something else for sure, but I've noticed the pattern and thought I might mention it.

  • emotionalrat's avatar
    emotionalrat
    Seasoned Novice
    2 months ago

    Thanks for your reply, but it seems like complaining did the trick 😅
    No clue what changed between yesterday and today but it's magically working again. Would probably be wise to poke around in it to find out what happened, but frankly I just want to play after all the frustration it's caused me.

  • emotionalrat​ 

    Please add a DxDiag to your next reply.

    A DxDiag is an overview of your PCs technical features and recent software errors.
    There is no personal info in it except for the “Machine name” in the second row.
    (You might delete the “Machine name” line if you wish too.)

    How to create a DxDiag:

    1. Press the Windows key and "R" at the same time to open the Run dialog box.
    2. Copy and paste or type "DxDiag" (Without the quotes) into the new field. > ENTER
    3. Wait until the green bar is gone > Click on "Save all information"
    4. Save the file to your desktop.
    5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
    6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
    7. Reply.

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